Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. You can restore to factory settings in a couple of different ways. Uninstall/reinstall Hulu : On select devices, you can uninstall and reinstall the Hulu app to help alleviate any streaming issues. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. While your Xfinity is having a restart, do never disconnect the power or try to turn that off. Usually, you dont need to make a prior booking. Its nice to have all your streaming services in one place, ready to watch. You can use the power button, unplug it, or use the account app. Your TV may be stuck on Welcome Bienvenido Bienvenue for a few reasons. Call our nearest Xfinity customer service and get help from them. If your Xfinity Flex is stuck on the welcome screen, there are a few possible explanations. It will start the reset process but it may take a minute to upload. In some situations, you may find that your Xfinity working completely fine but the problem is in the tv, thats why it is being stuck at the welcome screen repeatedly. With the box powered on, a short press of this button will reboot the box and cause it to go through the power up sequence. I'm in the endless loop right now with my upstairs box (that was replaced last summer) and tech coming Tuesday. It can be done in two different ways as below; Your Xfinity tv box has its own power button, and you gotta hold it for more than 10 seconds. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. 4. Click OK. Use the down arrow button again to scroll to the restart button. Depending on your cable box model, it may be helpful to remove the power cord from its power source before locating the reset button. Post reply Preview. The set-top box will reboot automatically. It has happened here twice now in the last two months. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-3','ezslot_24',168,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-3','ezslot_25',168,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0_1');.leader-3-multi-168{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}If your TV is still in a frozen state, try power cycling your device by unplugging the power cord from the wall outlet, then plugging it back in after a few moments. Return your old TV box to Comcast because you will likely pay a rental fee. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. There are different ways to restart it. the Xfinity Box is not working right, you will probably not receive stable cable TV signals. Pick your device. If your X1 or Xfinity Flex TV Box is frozen on the Welcome screen, check your connections and attempt to restart it. Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. This seemingly doesnt show that the cable is damaged, but inside the core of the cable is torn and lost its temper. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Locate your Xfinity X1 Equipment. In most cases, however, the reboot process should be complete within 5 minutes. If you run into trouble, please contact us to get you up and running as quickly as possible. Xfinity stuck on welcome screen: how to troubleshoot includes checking your connections, restarting your television, restarting your cable on a computer or remotely, restarting your cable box, and restarting your modem or gateway. it just happened to me after having no signal for 2 days. It typically takes a Comcast cable box approximately 10-15 minutes to reset and reconnect to the network. Unplug the TV from the wall outlet and then plug it back in. Your device should now be connected. That's why you may have to cycle power repeatedly or just wait. Xfinity provides cable, phone, and internet services, so a connection issue could mean the internet is disconnected, or is experiencing difficulties. Ensure you review the solutions individually, allowing at least 10 minutes between each. It is significantly easier to get your remote battery degraded. Thread starter Similar threads Keep the device disconnected for more than 10 seconds and then plug it back on. Try an alternative HDMI port on your TV. The pain is real and so is the issue. It's equipment related. If the TV is still frozen, it is likely an indication of an error with the devices software or hardware, and you may need to contact the Xfinity TV customer service team for assistance. Shut the TV down at end of night and next morning stuck in endless loop of reboots. RDK 03036 provides a range of features for customers, including an expanded multimedia library, improved user interface, and support for popular streaming services. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-1','ezslot_29',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');These buttons are usually located near the back or side of the TV. Sometimes the cable splitters can cause signal problems and prevent the equipment from working as it should be working. You should now see the Xfinity welcome screen. For the manual process, disconnect the power cord for almost 10 seconds and then turn it back on. I also had my landline stop working. It is on the front of the cable box. We had to unplug our TV and flex box for a few minutes, and when we plugged them in again, we got stuck on the welcome screen. Click on the button for troubleshooting. Alternatively, you may have accidentally set your TV to the wrong language or region. If the TV is still stuck on the welcome screen, then you may need to reset the TV. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. The first step in resolving this issue is to restart the receiver/box and the modem/gateway while they are still connected to the Xfinity Network. Make sure that all the cables are tightly secured. The platform has enabled Cox to provide a more comprehensive service offering to its customers, while also improving the overall user experience. 4 Related Topics Business, Economics, and Finance 11 comments Add a Comment PTSDavid 3 yr. ago After releasing the button, wait a few minutes for the TV to reset. The light on your Xfinity cable box should be solid blue. This will force an automatic reboot. If those didnt work, you will need to do a factory reset. If none of these steps work, then it may be necessary to contact the Roku support team for further assistance. #1. Samsung TV Volume Not Working or Stuck [Solved]. Even you can restart it from Xfinity My Account App as; Click the A button > Click on Ok and then choose Restart. This should get your device to restart. Plug the power cord back into both your X1 box/router, and the wall outlet. Press the Xfinity button. Instructions are given on xfinity.com/equipmentupdate. Press and hold the reset button for 10-15 seconds. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. Leave it for around 10 seconds. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-box-3','ezslot_3',173,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');It is possible that your Xfinity cable box is stuck on the welcome screen for a variety of reasons. You can do this one of three ways. Wait 10 seconds and screw it back in. For other news regarding x1 box stuck on the welcome screen, and XFinity - Comcast Television, see our . It could even be caused by a virus or malware. Cant connect to mail server Thunderbird? Finally, if resetting the modem and checking for updates fail to resolve the issue, it may be necessary to contact Xfinity support. it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. Sometimes cable TV box has a damaged HDMI port or a faulty one due to some power outages. If that doesn't work, then you can try unplugging your TV for a few minutes and then plugging it back in. Xfinity Wi-Fi Hotspot Not Working : Easy Troubleshooting Tips. The consent submitted will only be used for data processing originating from this website. They can help you diagnose and solve the issue quickly. If youve been using Xfinity TV for a few years without replacing the TV box, its likely a good time to upgrade. - guess it is back to watching nexflix, the internet does work. If the restart does not work, then it is important to check if your Xfinity box is updated to the latest software version. was that outlet working? Resetting the TV box is another step after rebooting. Ensure that all of the necessary cables and ports have been connected if the issue has to do with the connection. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. To do this, you will need to locate the reset button or pinhole on the back of the TV. If the issue persists, then a signal issue may be to blame. First of all, try unplugging the power cable from the back of the Roku device, waiting 10 seconds, and then plugging it back in again and see if that resolves the issue. Press & hold the power button for a minimum of 30 sec. screen. Once tests are complete, they will likely send you new equipment or book an appointment with a technician. Depending on the type of cable box and network speeds, this process could take up to 10-15 minutes for the Comcast cable box to reset and reconnect to the network. Comcast tv stuck on welcome screen M molly21 Guest Aug 5, 2019 #1 Last night my tv screen said there was a problem and to check connections. no I have this monster of a signal amp where my cable comes into the house. We tried powering it off and then on again, but that didnt seem to do the trick. Jason is an expert writer and is passionate about Smart Homes and Home Improvements writing as well as lifestyle and Lawn Care. For doing this, you could use your email, phone number or user name. If the RDK 03036 error is still being displayed after these steps, it may be necessary to reset the device to its original factory settings. Anything else I might try to do on my end? So I suggest everyone ask to get the 'main box' replaced. When you buy through the links on our website, we may earn a small commission. So for some reason the 'main box' broke. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Protroubleshooting.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by linking to Amazon.com, Honeywell Vista 128 128BPT 128FBP Programming, Brother Printer Stuck In Sleep Mode (Quick Solutions), Factory Resetting A Brother Printer Made Easy, How to Fix Canon Printer Printing Slowly In Windows, Epson Printer Offline on Windows or Mac (Easy Fix), How to Reset Reset Epson Printer to Default Settings (Simple), Canon Printer Printing Blank Pages (Quick Solutions), Chain Drive Vs Belt Drive Garage Door Opener. The device will play the previous channel. Pigtou.com is supported by its audience. In such situations, you need proper troubleshooting to your Xfinity Stuck on Welcome Screen. It's the FOURTH time in 2 months (for days at a time) I've lost internet because the techs won't bury my cable, just TAPE IT ON A BUSY ROAD AND CARS RUN OVER IT AND CUT IT Write your reply. It may take several minutes for the box to be responsive again. It seemed to work and I have not had an issue with my TV box since. So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. Connect your Xfinity Flex using the WPS buttons. Straight turn off your tv and then start it again. Set it to Full. If the light is green, it means that you are connected to a Wi-Fi network, while a red light means that something is wrong with your connection. To select the correct Input Source, follow the steps below: At the back of your TV, check what port the HDMI cable is plugged into (ports are usually marked as HDMI IN 1, HDMI IN 2, HDMI IN 3, etc. Bienvenido. Tap on the TV option at the bottom of the Overview menu. Our community is your official source on Reddit for help with Xfinity services. Your email address will not be published. Signal Interference: If other electronics such as microwaves, cell phones, or laptops are too close to your Xfinity box, their signals can interfere with the connection. Wait until all the lights are off. Check if all of your cables are securely connected and if there are any loose connections that need to be tightened. HowTL is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. No, it is not necessary to reboot your cable box every day. An example of data being processed may be a unique identifier stored in a cookie. Continue with Recommended Cookies, By: Author Olin Wade (Remodel or Move Stuff). Maybe there is some connection, internet, or tv compatibility issues. Sometimes, the simplest solution fixes the problem. Click on the arrow button to the right and then click OK. Once the box has restarted, a Welcome to Xfinity message will appear. What else can we try? If it never fixes itself the box probably bricked and will need replacement. Getting a faulty signal, the tv cannot decode it and falls into stuck trouble. It is gonna take about 3 seconds to be off completely. Click continue. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. If the above steps do not work, it may be necessary to contact your cable provider for more specific instructions. Bienvenue." screen. The two Pace boxes stopped and showed error RDK-03033. But it is 'working'. 5. Then verify if the TV picture is back on or not. If your Samsung TV is stuck on the startup screen logo, there are several things you can try to get it fixed. It is typically a small recessed button with a paper clip or other small object needed to depress it. I did that and now it is stuck on the welcome screen! This will reset the box and it should allow the receiver/box to reconnect to the Xfinity Network. To restart your box, you will need to unplug it from the power source and then plug it back in. Select Troubleshoot. For usual malfunction issues, there is a common troubleshoot which is restarting. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. Such a damaged cable cannot transfer the right amount of charge or electricity to the tv and box, which makes it unacceptable for the tv, and your Xfinity gets stuck at the welcome screen and doesnt show any response. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. Its possible that the fault is with your Xfinity Remote. Dont turn off your cable box or the power while it restarts. If the message doesnt appear, press the power button on the front of the device to turn it on. All the cable and HDMI connections are sound. If it doesnt appear after a few minutes, restarting your television or X1 box may be necessary. #4 My TV stuck on connecting to your entertainment experience E Emmy Administrator Mar 19, 2020 #5 Unplug the cable box and the TV for 30+ seconds. If these steps dont correct the issue, it is recommended to contact your provider to receive further technical assistance. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. To use that, turn on the streaming device using the power button. Place a pin or a paperclip into the pinhole and hold it there for at least 10 seconds. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. Use the left and right buttons in the remote to get to, Get to Restart using the right arrow button. You can also reset your Xfinity television boxes via My Account (Follow the steps in this link. If the issue is still not resolved, then you can try a few other things. The customer service team at Adobe is available 24/7 to ensure their customers experience the best customer service possible. Some cable boxes have a power button. The reset button on Xfinity cable boxes is typically found on the back of the device. Plug it back again and connect the ethernet then. Reboot the TV and cable box. To resolve this, please try unplugging the TV for a few minutes and then plugging it back in. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. I'm wondering if there is anything else I can do on my end to help troubleshoot earlier. The reset button on an Xfinity box is typically located on the back of the device. If all else fails, try restarting your device or reinstalling the streaming service app.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-medrectangle-4','ezslot_4',156,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0'); If none of these solutions fix the problem, its recommended to contact the customer support team of the streaming service or device manufacturer for additional help. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. ), Best Black And White Laser Printer All-in-One, Stuck on Welcome. Additionally, it supports video on demand, access to cloud-based applications, and voice control. Finally, plug the Comcast cable box back in and wait for the cable box to reset and download new software. Another helpful suggestion is to update your devices firmware. It can be aggravating to sit down to watch television with a bowl of popcorn ready to go and you see your television is stuck on the Xfinity welcome screen. A Flex Device can be reconnected to the network through the WPS button. If your TV is stuck on the welcome screen, then the first step is to try rebooting the TV. another box replacement I'm sure. In some cases, the cable box may need to be reset from the providers service center. Here are the steps to take: 1. If you have a Flex device, connect it using the WPS button. Xfinity Flex is stuck on the welcome screen. Perform a factory reset. Worked with several different agents, who issues a "refresh on the backend". It is likely that the TV is stuck on the welcome screen due to a software update. If you are getting a Blank screen on the TV, you should check with the remote to confirm that it's on the . If resetting the box doesnt work, try restarting your cable modem. There's nothing stuck on the Start screen, just a mistake, and the company can work on it to smooth it out of the system. 2. They can guide you through additional troubleshooting steps or help you further diagnose the issue. ), How To Fix Media Capture Failed Event? If the problem persists, skip to step 3. Click it and a help menu will appear on the screen. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. Share: Facebook Twitter Google+ Reddit Pinterest Tumblr WhatsApp Email Link. 1. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. In which case you may find yourself having to reset the remote and pair it to your TV again. 4. Bienvenue. Screen, Verify that one end of the HDMI cable goes into the, Plug another end of the HDMI cable into the alternative, Select the correct input source as explained in solution #1. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. One of your HDMI ports may be faulty. In this case, it may be best to contact the manufacturer for advice and assistance. Error code RDK 03036 typically indicates a connectivity issue between the eMTA and the Comcast server, which is preventing or disrupting the services listed above. I am experiancing the same issue, it started yesterday. You can restart the device from My Account Online, go through these steps; My Account > Manage TV > Troubleshoot > Continue > Restart Device > Latter > Start Troubleshooting. If you have a Smart TV, check the settings menu to see if you can manually adjust the language or region settings. You will see a welcome screen and your television will play the last channel you watched. Here are the steps to take: 1. The most helpful solutions are listed higher on the list. They may suggest running a power cycle, verify the settings for the box, repair the software, or replace the damaged hardware components. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. Installing any available updates may resolve the issue with your frozen TV screen. Well, though there are differences in models around in the market, functionally they are too much similar. It is best to try to reset the modem first. If the problem is still not fixed, skip to step 4. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-3','ezslot_24',168,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-3','ezslot_25',168,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0_1');.leader-3-multi-168{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}4. He was the third tech I had out in a week and was the most knowledgeable. It may be happening due to poor quality or wear and tear in the cables. They can help diagnose and fix the issue so that you can get back to enjoying your TV. I have the same problem. If they have been removed, reconnect them. Box randomly restarts and get stuck in this Welcome menu. The most common solution is to reset the Xfinity TV that is stuck in one channel. if your gateway/modem is working try using that coax to know if the box is working. Simply change the cable and get a newer one. The light flashes blue, then just turns odd. Hit the start troubleshooting button. 1. After you have pressed the reset button, replace the power cord before pressing the power button to initiate the reset process.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-large-leaderboard-2','ezslot_17',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); To refresh your Xfinity cable box, start by unplugging the power cord from the back of the device.
