Only to get it home and discover that the mattress is unusually short. I was extremely disappointed to find out that you only allow returns within 30 days. Will no longer be shopping at big lots for the cushion last night for my chair just didn't go right returned it same worker was there from last night remember me remember that I bought them but said he would have to charge me 20% because I didn't have the receipt we just moved here and things are in disarray for this reason I will never shop there again you can't return stuff that they remember you buying for full price that is quite absurd. Big Lots has Lots of Big Problems. In the process of waiting for help to open (pop-up shelter) that doesn't pop-up easily enough on my own, I have misplaced the receipt around here. When available, any warranties on products or services come from their manufacturers, suppliers or distributors. All rights reserved. No. I see most of the complaints are because people wanted to return something and "accidentally threw away the receipt" or "lost the receipt" or "never got a receipt" come on people, you are grown adults, you know you need a receipt if you want to make a return, so it's not Biglots fault, but your own carelessness. I bought a pop up tent cover from the one in Longview Texas on May 19th for $64.94 using their reward program card. I woke up the following morning and I had changed my mind thinking and being under is very strong suspicion that I was snookered. Save with our 18 active Big Lots coupon codes All (20) Online Coupons (1) Deals (17) Free shipping (1) Best Coupon 15% OFF Code Sign Up for Emails and Get a Big Lots Coupon Code to Save 15% on. Pure Promise is a 5 year worry-free protection plan for your furniture It covers stains, accidents, and structural damage to fabric, leather, and wood items A Certified Service Technician responds to all incidents Trained Professional will repair or replace damaged items If you do not use your coverage, you get the full amount back in store credit However, we recommend providing contact information at www.AllstateProtectionPlans.com/biglots to make filing a claim easier in the future. Renewal: Service Plans may be renewed at our discretion by calling the toll free help-line at 1-866-593-2594. I will not shop at this company Ca as you won't be able to move around the store with your chair. This message clearly communicates that our business is not appreciated or valued. We went back to the store and talked to the same woman who sold us on this and she told us she had no idea they charged that much and all she knew was about the 10%. *as far as stale crackers.. they should have refunded that with no hassle (as long as it was within the 30day return policy) This was put first time buying a brand new couch, so you can imagine our disappointment. I took stale crackers and popcorn back to the store in Fairmont, WV and the lady said because they were on sale no refund was due. Advise me as to how I can return it as there is no store close to me. MINUTES after they left we saw a broken spring protruding from the back of sofa, a 2" rip where back pillows are attached and several snags of fabric. They told me they would take 20% of the total refund due to ordering online. are u serious? The sales associates were easy to work with and fairly helpful. It seems like the prices of all their toiletries are sky rocketing!! Service 53 Value 44 Shipping 31 Returns 30 I did not have the receipt for a curtain rod that I wanted to return. I will never be returning to big lots. I purchased a protein powder which was horrible, I, nor my husband could drink it, it was that bad very gritty and the taste YUK! POOOOOOOOOOOR quality I bought two twin blankets for my guest bedroom and they shed all over the sheets and comforter because I didn't have the receipt I was stuck with them so I took everything off the bed and washed them according to the instructions and now there are little balls everywhere NEVER BUY ANYTHING THERE AGAIN! However, it is now September and it has steadily been falling apart. We used the delivery service they suggested. Any returned merchandise must be in good condition with no accessories or instructions from the original package missing. The arm broke on the sofa and a piece of wood fell out of the other sofa. } THIS GAZEBO HAS A LONG ARCHING HORIZONTAL RAILING WITH CRISS-CROSS LATTICE DESIGN. Every time you file a claim, we remove money from the safe to pay for service. It appears that the quality of materials used is very inferior. Complete Big Lots customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. I didnt put it on my bed until at 30 days after purchase. I believe it's made in China, but I would have to check. ReDiculse !!!!!! Explains the quality Just FYI. So they could look it up that way It was replaced without question and I didn't even show them my receipt. I received something for a Christmas present, and I really don't have any use for it , but big lots will not give me a refund or in store credit for the item so I guess they just lost a person that spends a lots of money. This was in Olathe, Kansas. why did they not emphasis they are not taking returns right now! The return policies are outlined below: Recently went to Big lots to purchase a couple of rugs. We generally recommend that you add the protection plan at the time of purchase, as Big Lots does not sell standalone Allstate coverage. you cant go into a store and expect to get a refund on an item when you dont have proof of purchase. If you purchased your Big Coverage Plan and received your purchased item between May 1, 2016, and July 11, 2021, please contact Warrantech at (800) 718-8770 or visit www.myprotectionplan360.com/biglots. Because of COVID-19 they were not receiving any furniture returns. This woman went through a jibber jabber and I got further confused. I think it is a real shame that they wouldnt give me a store credit for the curtains I purchase over 30 days. We offer plans on a wide range of products Major Systems and Appliances Consumer Electronics and Devices Power and Gas Line Protection Computers and Peripherals Furniture And more Included Services We provide core services to our clients to fit their needs Plan Development Underwriting and Compliance Customer Service Claims Adjudication Might as well go to Wal-Mart then!!! How does Allstate Protection for mattresses work? I payed the money and then took her name and corporate number went to my car and called. Went in Big Lots numerous times after comparing prices in other stores. I would not have dragged the heavy box onto my car, drive all the way to big lots, then lifted that heavy box in a cart and pushed it all the way into the store just to be told they are not taking returns right now!! I guess I should of lied. Wish it had a better outcome or reason given. If it was in original shape I wouldn't have to return it! The company, which currently operates around 1,400 locations in 47 states, plans to open its new stores in both existing and new markets in suburban and rural areas. $1200 spent on the table and chairs set and all of it is awful. left: 100%; I am disgusted the way you do business. Anyways, I got home realized I grabbed the wrong size. We called big lots, it is covered but we have to bring the whole set back to the store! They need to be aware of the awful quality. Oh, and by the way, this chair was only used by my 90 year old mother. .mainwrapper{ See detailed Big Lots customer service rankings, employee comments and much more from our sister site. Well I just went and bought a fireplace from somebody else. stuck with a bad pair of headphones that I may as well throw away.. even though I have the original box and materials..with the damn Big lots sticker on the box. DO NOT CONFUSE THIS WITH OTHER SIMILAR LOOKING MODELS. Furniture is bashed! Bought a 400$ recliner from big lots in March so i could rock my newborn to sleep. Can I return it? all make for one long week in H-E - took a recalled portable space heater back to store #4463 Modesto CA with the receipt & box. Note to the not so wise, I keep my receipts in the bible. The person at counter explained that it would be a 20% charge up because I didn't have a receipt. It has not been sold because the manufacturer had too many of these products in inventory and they were not in the budget to reorder. Later, on sale rep stated the tables were delivered to a different address which wasn't mine and they would resend the tables. How does my plan work with the manufacturer's warranty? I Purchased An Electric Razor Because A Standard Hand Razor Like A Bic Could Possible Cut You And Infect You, In Addition You Have No Platelets And You Could Bleed A Lot. They are a home and budget-focused department store that offers furniture, mattresses, home decor, bed and bath products, and more, including electronics, bulk groceries and household essentials. Got speakers as a gift can not use at all. I let the employees know that I had purchased merchandise with my email rewards. How do I contact the previous warranty provider? 32 people found this review helpful. Accidental stains from a single incident are covered but recurring pet damage is not. Your complete online service hub. Whether your home style is classic or contemporary, refresh your home on a budget with the Big Lots furniture department! margin-right: 15px; I will try to return it but the comments on this worry me. Anything you need as fast as you need it! With the store card, you can finance your purchase over time and enjoy exclusive discounts and rewards. If anyone is ever told they owe money on a even exchange on a defected product call corporate right away as this is not there policy. Yes. so if you bought a remanufactured TV and thought it was brand new.. sorry to say, you just didnt READ Therefor, I will request my representative signature on future deliveries as you have suggested. Nothing visibly wrong with the mechanism from what I can tell. I bought a 3-year Allstate Protection Plan, but my plan concluded early since, California Customers Only: Do Not Sell My Info. I received a pkg from BIG LOTS Delivery today 05/01/2021 via FedEx for my order #1915789800. My husband and I bought a couch from big lots in June of '15. If they don't, it's not up to BLs to deal with it. They sell out, so I was unaware of the damage within a month. In other cases, a specialist will guide you through next steps. Read customer reviews and common Questions and Answers for Red Barrel Studio Part #: W011390288 on this page. As soon as you let go of the knob, the fire goes out. That is why things are cheap once you buy them you are stuck with them. I'm not sure why your employees feel the need to be so rude Big Lots, perhaps they believe they're stopping something in it's tracks before it starts. See Terms and Conditions for the specific company listed for your Plan. Bought a $400 recliner - it lasted one year. The method of payment used for the purchase helps Big Lots determine how the refund will be granted. I will never shop at Big Lots again and am warning others of them too. Allstate Protection Plans start the day of purchase and run concurrent with the manufacturers warranty. Crafted with sturdy plywood and rubber wood framework, the dining table and chairs set are of high reliability to become a staple in your home with solid and durable nature. } Today is January 28,and it is not working. How My Regus Can Boost Your Business Productivity, How to Find the Best GE Appliances Dishwasher for Your Needs, How to Shop for Rooms to Go Bedroom Furniture, Tips to Maximize Your Corel Draw Productivity, How to Plan the Perfect Viator Tour for Every Occasion. Choose an option below to get started. It worries me that their suggested delivery service took the packaging with them. Buyer Beware for somethings purchased here!! Nice try . Don't blame BLs if you didn't keep your receipt. holley sniper efi troubleshooting guide. I'm 125 and they are horrible. Which again I wasn't. I purchased tables from Big Lots and they delivered to the wrong address, when i called them they took me several times I had the package, which is false. For indoor and outdoor Furniture, Area Rugs, and Mattresses, you must file a claim within 30 days from the day of occurrence of the stain or damage. The fastest way to file a claim is online at www.AllstateProtectionPlans.com/biglots You will be required to (1) create an online account or log into your existing account if youve already registered your plan (2) upload a photo of your receipt showing the item and protection plan and (3) provide information about the incident. Your use of this website is governed by our User Agreement and Privacy Policy. (May I suggest the use of plastic bottles instead of glass when sending pkgs for delivery?) View My Plans. Many claims are approved instantly. I purchase a mattress set from Big Lots. NO common sense anymore!!! !-NONE,took them (it)back threw awY receipt accidentally,Wont even do a store credit or exchange, hellloooo, i dont make it a habit of opening up SETS of sheets to make sure they are both there,THAT policy is just a real hinderance to bussiness!!!! I do have the receipts and may have to have my bank cancel the charge but will give Big Lots the opportunity to fix this first. 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This page later, on sale rep stated the tables were delivered to a different which.
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