Seems like fedex is just overwhelmed or something. The manager had to make an overnight order and I got mine on Nov. 13. Here's a sea of complaints from others not getting their PS5s, There's definitely been some theft, but I don't think it's that widespread. I ordered a same day delivery for a PlayStation 5 on Saturday April 5th and the delivery driver stole it (on camera). If are gamers overreacting is an option, its nearly always most likely that. I would typically agree. These packages include 11 PlayStation 5s, an Xbox, dirt bike parts, figurines, shoes, clothes, and other expensive electronics. Cross country shipping is a complicated business, and there are all sorts of ways that things can go wrong. Help regarding stolen PS5 replacement. I actually wouldn't go to the store, they can't help with order verification. Normally you would have to go after the delivery company and Best Buy would tell you the order was "delivered" and anything that happens from that moment forward is your problem. Where did you order it from? Im making upwards around 70k a year doing this, and to risk it for a $500 game console.absolutely asinine. When don't gamers overreact? Sht like this happens. 10. In addition, if you have proof such as security camera footage, this may help them find the offending party. Shipped Friday night (10/15) then it had a "delay beyond their control", meaning it would take an extra day and not be overnight, it then made it all the way to a sort facility Saturday (10/16) morning that is only an hour from me and then was never to be seen again. David has had issues with three packages in the last year, most recently in December with an Apple Watch she ordered as a gift for her daughter. instructional technology, triathlon, social media, and video. We are not officially endorsed by nor affiliated with Best Buy Co., Inc. For immediate help, please contact Best Buy at 1-888-237-8289 or bestbuy.com/contact-us, Press J to jump to the feed. Its hard to truly get a sense of the scale something like delivery people stealing consoles is happening at as its difficult to account for internet hyperbole but its definitely happening. BALTIMORE Customers have reported thousands of dollars in missing merchandise from a Maryland FedEx facility. Back when the iPhone XS Max was launched my Max was cut out of the box and UPS had delivered a empty box to me. Press question mark to learn the rest of the keyboard shortcuts, [FORMER] Corporate - Executive Resolutions. Yeah this looks like it wasn't FedEx but more like Walmart. The 4 Best Package Delivery Boxes to Buy in 2023, The 5 Best Package Delivery Boxes to Buy in 2022, The best selling package delivery boxes of 2022, The 5 Best Package Drop Boxes to Buy in 2022, The 3 Best Video Doorbells to Buy in 2018. There's constantly reports from r/googlepixel that fedex stole their phones and they need to report to Google in order to have their phones, but I still don't believe that the amount of stealing stuff it's high, it will be unbelievable. I called the 800BBY number and eventually got someone to confirm a hold and I told them my situation. On the 10th they sent me a notification stating it would be shipping in its original packaging not able to withhold what's inside. including FedEx. Action News Jax reached out to FedEx and received the following statement: The safe and secure delivery of our customers shipments is a top priority. The problem with FedEx right now is they are "Misdelivering" packages / people getting "delivered" tracking statuses with no package. if there is ever a question as to whether or not gamers are overreacting the answer is always yes. I ordered a same day delivery for a PlayStation 5 on Saturday April 5th and the delivery driver stole it (on camera). Within 5 minutes of hanging up the trace manager calls. This service seems like it can be timely and helpful, and its free, so you lose nothing by trying it. Dec 3, 2010 6,831 . My stuff, between everything, was over a thousand dollars. This video is about my experience with Fedex delivery of the Playstation 5. So, I guess YMMV? We blog about how to protect them using tools like porch cameras, parcel boxes, porch pirate bags, and more. This material may not be published, broadcast, rewritten, or redistributed. Here's What to Do. Two employees at the South Windsor FedEx distribution center allegedly stole 20 smartphones from a shipping box, police said. wouldn't be surprised if some fed ex employees are doing it. Wait, they ship it in the plain PS5 box???? The FedEx reddit page is inundated with complaints of stolen PS5's. In the meantime, it's a good idea to let your customer know you are working . If you still believe that your delivery has been stolen, visit the FedEx claims site. "Pro tip: Avoid buying PS5 from online marketplaces as these are most likely consoles stolen by the @FedEx driver. 100% this. It was opened, re-taped, closed, and was left with the plastic foam in the center like the square foam where the box would be and delivered, David said. Got my first empty box from Fedex on Friday (11/13). Then Sunday morning it changes again to out for delivery Sunday. If your package has been pending after being scanned into a truck, it has been stolen. The more we shop online, the more packages are delivered to our homes, and the more it happens: "Someone stole my package!". 1. Though, when I got a PS4 Pro delivered from Amazon, they literally left it at my door in the PS4 Pro box, not within another box like literally the rest of the stuff I order. We emailed FedEx about Davids deliveries and a representative reached out to her. Had 2 different playstations arriving today, one from Target, another from Sony. FEDEX got issues at Sacramento Warehouse @ 8371 Rovana Cir. Fedex driver pulled up, never left the truck and I get a notification that it was delivered. Learn about careers at Cox Media Group. There was like a minute in between, if that, Keier said. If the delivery you are claiming has a value of under $100, you will not need to include documentation. Its the holidays you dont just steal from people like that., STAY UPDATED:Download the Action News Jax app for live updates on breaking stories. Don't even get me started on DHL As a Brazilian, as I can say is: first time? Sunday Nov. 28 - the Playstation 5 was suppose to be delivered. Less than thirty minutes later my playstation was approved for pickup! As frustrated as I was I'm like ok Tuesday. So the replacement got approved then that's good you are getting. Is a $1000 Ebay scalp-job worth your weekly paycheck? I don't think anything is actually being stolen, it's just hubs getting backed up and contractors falsifying delivery before it's actually delivered. Thanks" You are using an out of date browser. So most likely they sent a truck with your item. I went to the facility and after speaking with the coordinator and some other people they told me that they cannot find my packages and that they were scanned as being put on a truck but were not on the trucks. My PS Direct PS5 shipped a whole week ahead of the launch day so I think thats the only reason it probably got here on time it made a very gradual pathway to delivery, and it was in a nondescript cardboard box. Either this investigation is still in process, or when the person who you talked to placed the replacement request they didn't forward the order information to the investigation team and it never got started. I think FedEx is stealing that shit alright, and dumb stores are making it pretty obvious it's a PS5 in there thats begging them to steal it. My target box had nothing to indicate what was inside said box. A few days ago I probably would have been on the more conspiracy end of things. I tend to just attribute it to human error than just human crime rings a lot of folks get paid very well with these companies and every lost package FedEx loses money so I would expect they have a hammer down on things like this and its just unfortunate issues. i had my xbox stolen years back. I dont think the drivers are stealing anything. For more ideas, please check out our Theft Prevention Guide. From FedEx. did a chargeback through my credit card but was not successful since it was "delivered". it then stopped tracking in Ohio for like a week and then yesterday i got an update it would arrive that night, and yep finally got it. JavaScript is disabled. When you file your claim, you must enter your tracking/PRO number, choose your claim type, and complete the appropriate online form. There isnt proof that it is so wildly happening that it is a major concern for everyone but if you dont believe that some have been stolen, especially those with im a PS5 in this box please steal me, it seems just unlikely. Customers report receiving empty packagesTwo days before Christmas I was going to wrap the present and open up the box and the box was completely empty, said Stephanie David. I just got a PS5 from Walmart. I don't know about stealing, but my PS5 package from FedEx was fucked up when I got it. The PS5 Subreddit also has a lot of folks saying the same thing. Things like, say, Target or whoever shipping the system in the box it comes in is rather dumb, to be fair, but that's no cause to automatically believe your courier is punking you. 1. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Thank you for the reply btw! Was Your FedEx Package Stolen? so things may get lost at those distribution center. couldnt get a refund through bestbuy. Boone sped away on Memorial Drive from the scene, crashing head-on into another vehicle and then into a commercial building. FedEx driver charged for missing PlayStation. 1h. I get that it's unlikely but the posts come off as claiming it's 100% impossible, yet history has provided us with hours and hours of security camera footage of delivery drivers being pieces of shit, stealing stuff, throwing packages, not attempting delivery but marking the system as if they did, etc. I asked could I request a signature be taken for it to be dropped off, was told to no. I made a police report and followed up on my own.. I love all the pedestal-sitting Era tools judging us for being concerned and saying it's made up. A South Florida FedEx driver has been charged with stealing more than $124,000 worth of items. Part of the problem is they being shipped in the original box an that let's people know what they are an some might just not care enough to take it. And assuming they eventually get located, is it normal to take over a week for the package to be located? We take these accusations seriously, and we are reviewing the circumstances behind the allegations. PS5 stolen by a delivery driver: PS5 pre-orders are being stolen by delivery drivers. According to the report, the weapon was loaded onto the delivery vehicle, a Budget rental truck, on March 16. A place for discussion regarding anything FedEx. FN guy didn't even ring the bell. Check edi or sop we dont jus push it off to the courier. This free service allows you to track your deliveries; request vacation holds so that they dont show up when youre not home, and redirect them to convenient and safe places for pickup. I publish weekly blog posts here on I'm honestly surprised that a replacement was authorized. Customers' tracking information indicated their packages made it to the FedEx Sparrows Point distribution center, but the items were either delayed or never arrived. I paid. The value of the missing merchandise exceeds more than $9,000. Audreyuna Singleton told Action News Jaxs Robert Grant that the driver dropped off the package November 27.Well there wasnt a PS5 anywhere in the envelope, she explained. You must log in or register to reply here. Really appreciate all the comments and advice. Signature requirements being waived/ignored becasue of COVID. PS Direct uses FedEx exclusively, and many of those consoles have also gone missing. Tuesday comes and goes no package. We want to create an inspiring environment for our members and have defined a set of guidelines. FedEx also recommends signing up for FedEx Delivery Manager. Do not ask them, but say what will your company do about this? Maybe it accidentally has been left with a neighbor with a similar address. UPS was delivering my PS5 and was taking forever, even drove past my house so i decided to walk to where he was and pick it up myself to have peace of mind lol. r/BestBuy is a community-driven subreddit for employees AND CUSTOMERS to engage in meaningful conversations, ask for help, and discuss the company or their local store. As frustrated as I was I was just gonna wait till Tuesday. DeSantis announces plan to retake the Magic Kingdom, possibly build prison near theme park, Two suspects arrested in connection to death of one-year-old in Jacksonville, Man caught with nearly 83 pounds of marijuana during traffic stop, police say. But that doesn't mean they send one out total the stor right away. The store can contact the BRIDGE and request a hold review if the customer is in store. Here it is now Friday I have never spoken to that man again. I know a lot of people were talking about how major retailers like Target didn't cover up the boxes, I imagine that has more consoles than normal getting stolen at some point. Also, if you happen to buy my stolen PS5 please give it back. An then for the trace manager to not even have any contact or updates in 3 days doesn't make me feel secure with they're effort at all. Appreciate ya! By the time it got to me the box was retaped and felt like nothing is in there when a GPU is usually pretty hefty. The fact that youre even assuming that a driver would steal it without any proof is absurd. I want it now! Thats when I reached out to you guys, she said. Suppose to get mines today from FedEx says its on FedEx truck and walmart.com says out for delivery. 2023 Prevent Package Theft. In my case they weren't. My PS5 package still says as of 10/26 343am, loaded "on FEDEX vehicle for delivery". Thanks to Jake Randall . Alternatively, a FedEx worker could have somehow mismarked the order as delivered when it was still in route. Why are discreet packages not the norm already for everything? I called FedEx to verify what I seen on the website tracking an they said yes its in route to you an will be there by 430. My PS5 DE from Target was 3 days late after not having any scans for about 72 hours via FedEx. Tracking information shows the items passed through the FedEx Sparrows Point facility, and the status for shipments, some dating back to September, are still pending. Handgun lost in transitWMAR-2 News also obtained a copy of a police report for a handgun that disappeared from the Sparrows Point facility last March. Mine, for instance, is on a truck that doesnt exist and Fedex cannot tell me why it was scanned or where the package in but because it's only been "out for delivery" for 32 hours they can't do anything more. Answer (1 of 17): Honestly, you have about a 20 % chance of getting robbed by your driver. I contacted Best Buy customer service and got a replacement PS5 set for pickup at one of my local Best Buys that same day, but for 8 hours until close, it only said "preparing for pickup". By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. Im so frustrated right now but FedEx seems to basically just said f**k me. Fedex ain't the only ones, almost all shipping companies have instances of theft, and considering the abnormal report of "lost" packages, it's logical to presume due to the nature of the product, it's being stolen. They've been reported stolen and locked and you'll be stuck with an expensive brick. I'd call in to 800BBY and ask if there is a hold on the order. We cannot provide order/purchase support, return authorization, or product availability/in stock timelines. Its very shocking. FedEx Ground uses third party contractors who dont work for FedEx and can easily steal packages since there arent security cameras in their vans or trucks. "FedEx stole my Xbox Series X. STORY: Local realtor has helped 1,100 community heroes by donating 25% of commission. I'm a FedEx ground driver and if a package is scanned on my truck and then goes missing I might as well not show up to work anymore, I automatically have a red flag. I think the ring camera footage saved me, but best buy was super helpful after I called the 800 number. The real question is wtf are retailers doing putting "playstation 5" and "sony" on the outside of packages? File a claim with FedEx. Thank you for replying, this makes sense to me. Sacramento 95828. This station is part of Cox Media Group Television. I contacted that store multiple times, Saturday and today, to see why it was taking so long to get it prepped for me to pick up but I never got a straight answer. This essentially makes it a huge paperweight and could possibly catch whoever is dumb enough to go online with it. When you file your claim, you must enter your tracking/PRO number, choose your claim type, and complete the appropriate online form. Has anyone ever gotten a replacement for a stolen delivery? The person at customer service can reach out to our support team on teams and they can do the verification review. I was waiting right by the door and the UPS guy just dropped the empty box and loped away quickly. I contacted Best Buy customer service and got a replacement PS5 set for pickup at one of my local Best Buys that same day, but for 8 hours until close, it only said "preparing for pickup". Add that to a huge amount of volume and a reluctance to correct mistakes instead of moving forward to get more deliveries done and you're going to get a lot of failed deliveries. There, you can easily follow step-by-step instructions to file a missing package claim. They probably cannot handle the volume and it's just being delayed. In Boone's hearing, officials said he stole a FedEx truck in Greenville on October 7, 2021. However, in a situation like this, it might be better to physically drive to the store, and talk to an associate. Following the WMAR-2 News report, dozens of people emailed Sofastaii about a similar experience. Tho I called everyday to verify because I was already weary. I hope this video helps some people to get their Playstation 5. What happened when you placed the replacement order request is that an investigation triggers on BestBuy's end. But jumping out conclusions seems to be par for the course. She ended that crappy phone call with "thank you for choosing fedex" and I couldn't hold my tongue because at that point I was beyond furious and I replied "I didn't ****ing choose fedex". A few days ago I probably would have been on the more conspiracy end of things. They can see when it got received etic. No knock. Talk to Fedex customer service and wherever you got the Playstation from. We want to create an inspiring environment for our members and have defined a set of guidelines. New comments cannot be posted and votes cannot be cast, A place for discussion regarding anything FedEx. Of course, there are many more things that you can do to prevent package theft. Start a new thread to share your experiences with like-minded people. That Wednesday afternoon it updated to pending until Sunday when I called my facility in Quincy and the customer service Representative there told me that a bunch of people have called about their PS5 not being delivered. There are also reports that FedEx simply cannot handle the high amount of packages, and that they've been rerouted to other warehouses to wait. Give Light and the People Will Find Their Own Way. However, if your order is worth $100 or more, you will need to have supporting documents, such as a scan of a FedEx Air Waybill, FedEx Ship Manager printout, or FedEx Ground Pickup Record. FOLLOW ME ON TWITTER: https://twitter.com/VivaLaJ2010FOLLOW JAKE RANDALL FOR ALERTS: https://twitter.com/Jake_Randall_YTJAKE RANDALL'S YOUTUBE CHANNEL: https://www.youtube.com/channel/UCT1Xazfuqh3oY1K_8C3J7fQTags:Playstation 5FedexWalmartWalmart PlusFedex stole playstation 5Fedex stole ps5Playstation lostPlaystation 5 lostfedex missing packagesJake randallplaystation alertsxbox series x alerts They said I would receive an email within 48 hours and after 2 days I got an email from best buy requesting the video of the delivery driver taking the package and I sent it immediately. It's absolutely crazy. A lot of this, though, probably comes down to American shipping being in disarray for various reasons at the moment, and they'll show up eventually. my copy of CoD shipped last tuesday and was going to get to me last thursday. Package arrived safe and sound. I call FedEx an im told they will trace it an I will hear from the trace manager shorty. Talking to the store will do no good. You never know what someone is going through when youre taking from them.. 2. That item still hasn't been scanned into the system to say its here even though it is there. Talk to the ops manager or a competent supervisor to see tracking on that item. I don't know is FedEx are stealing shit and I don't know anything about this story but I do know one thing: gamers are overreacting, it doesn't matter when you read this. Better yet, a drone service like Amazon. @ different playstation orders stolen from the same facility on the same day. Its the holidays. They can provide you with firmer answers on whats gonna on with the order. Divinity Original Sin 2 iPad vs Nintendo Switch vs Steam Deck What Platform Should You Buy It On? JavaScript is disabled. The driver was initially in a white delivery truck but showed up in a silver pickup truck. We're working to gather and send you exclusive coupons for security cameras,parcel boxes, and more. You are using an out of date browser. Already getting my refund from Walmart. I know this struggle to well. Target told me to reach out to FedEx. I'd also look into doing a police report if you have the driver on camera. I'm suppose to get mines today hope it want happen to me , Im sooo upset still waiting for mine that was supposed to be delivered the 14th from game stop. The St. Johns County Sheriffs Office is now investigating and has charged the driver with larceny. Now the date is back to Tuesday. Just had mine dropped off and I've never seen the FedEx driver wait around so long to make sure I got it for a non-signature required package. Audreyuna Singleton told . Scan this QR code to download the app now. You can try and call them directly @ 916-387-8941 to see if they can help you. . I'm livid. Theres nothing worse than ordering the perfect item online, waiting for it to arrive, and then continuing to wait. JOHNS COUNTY, Fla. A St. Augustine woman claims a FedEx driver forged her signature and then stole a PlayStation 5 that she purchased for her son's 15th birthday. Fed-Ex stole a repair that I sent in also, so I'm dealing with that issue too. I call an they say give them till Wednesday. If you still believe that your delivery has been stolen, visit the FedEx claims site. She ended that crappy phone call with "thank you for choosing fedex" and I couldn't hold my tongue because at that point I was beyond furious and I replied "I didn't ****ing choose fedex". I refused to sign and the FEDEX guy got pissed off and called his manager or something. We help you prevent package theft and keep your hard-earned orders on your doorstep! ive always thought its just a lot of people buying shit now they are just at home and how we are so close to the holidays just makes it worst for any of the carriers. FedEx delivered my Series X no issue. This morning he told me that a pallet with 42 PS5s had disappeared and nobody knows how. Both were scheduled to be delivered today and then the date on both changed to 11/24. Or can you admit that our issues for our missing orders are something you can understand? So where do the failed deliveries end up? Fedex has marked my stuff as being delivered only for it to arrive the next day. So glad I picked mine up in the store on launch day. Every PS5 is required by law to have the Lithium Battery warning on the outside of the box: It's a very distinctive box size and especially weight. You must log in or register to reply here. I immediately called an asked could I pay to have it box due to the fear of it being lost. Ok so I just got off the phone with best buy after making this post. It's absolute bullshit, we're in the middle of a pandemic and doing even the most basic shit is hard. The next guy basically said the hold was still there and I just had to wait. A pandemic and the start of the holiday shopping season are affecting shipping. i had the same case. They might be off in counts etc. #1. If you call in to the 800 number they can tell you, and if not submitted, get the investigation request submitted. You are using an out of date browser. I ordered the 13 Pro Max in sierra blue at the very end of September and mine was stolen by fed ex themselves. People are gonna tell you to just wait for the confirmation email that your pick-up is ready. I have about 20 years in logistics, when the station night club caught fire from the band white lions pyrotechnics (killing 100 people) I am the one that picked up the burn cream from cardinal and loaded it. This forum is the epitome of overreaction. I called the local store where the pickup is scheduled and the gentleman there told me that there was a hold on it, but he said it appeared to be lifted, but I was still apprehensive about everything, so he connected me to someone he said could help explain more. For a better experience, please enable JavaScript in your browser before proceeding. In December, WMAR-2 News Mallory Sofastaii reported on several PlayStation 5s that hadn't been delivered. There is definitely stealing going on but I dont know how widespread it is. BALTIMORE Customers have reported thousands of dollars in missing merchandise from a Maryland FedEx facility. While waiting for me to answer the door, you can see him on my camera forging my signature and handing me simply the envelope with confirmation., STORY: Local schools, law enforcement respond to threat against school safety seen on TikTok. Archived post. He was telling them that I already opened the box when in fact I did not. Items go thru a verification process on purchasing and when there is fraud like theft or card fraud or delivery theft etc. The amount of people just assuming FedEx is stealing is extremely disheartening. They can't release it until the order has processed and allows it to be able to be picked up. He doesn't know when the phone went missing just that status updates indicate it was last at the Sparrows Point facility. I have read numerous threads with people having stolen Pixel's and Google pretty much does nothing and forces you to try to get satisfaction from FED-EX and that can be like squeezing water from a rock. Picked up from Shipper weighing 14lbs," said . Thank you FedEx for stealing my shit! . Apple did send me a replacement, so now I won't get it until mid November. This sort of stuff absolutely happens and it frequently happens during the holidays. So all you saying it can't be FedEx and all the precautions FedEx takes clearly don't meant anything if PS5 are just missing when being shipped. Thanks to Jake Randall and his alerts, I was able to get one on that day. Create an account to follow your favorite communities and start taking part in conversations. All Rights Reserved. A Reddit user accuses a FedEx employee of allegedly trying to steal their Xbox Series X while filing a complaint with the delivery company. Minutes later, Singleton said she got the confirmation email the PS5 had shipped. As of last week, the Baltimore County Police Firearms Interdiction Team hadnt yet located the handgun. Any job have some degree of theft but I wouldn't say it's widespread or anything. My PS5 got to me a day late, but it got to me. My apologies if this isn't an appropriate post for this subreddit but I would love if someone who has gone through this would let me know their experience with a situation like this. Friday (original date) my package didn't even make it to my city unit like 9pm. Action News Jax facebook feed(Opens a new window), Action News Jax twitter feed(Opens a new window), Action News Jax youtube feed(Opens a new window), Download the Action News Jax app for live updates on breaking stories, Southwest Airlines flights grounded nationwide due to equipment issues, Tax Day 2023: Freebies and deals from Krispy Kreme, Hooters, Cheesecake Factory and others, Gov.
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