It pulls 100% combustion air to feed the fire from outside the home. Can I adjust the flame height on my fireplace? Based on national averages, a natural gas fireplace consuming 27,000 BTUs/hr will cost less than 20 cents/hr to enjoy. The Manufacturers Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. How do I know where I can place the gas logs? They can burn one or the other, but not both. To enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. Check the Breaker If the pilot light and gas valve are on, but you're still not getting a flame, you should check the breakers and fuses. No. Can I use an existing masonry chimney as the vent for my gas fireplace? In other words, if the wall switch is in the ON position and the units switch is in the OFF position, the remote control will not be able to turn the fireplace on or off. Zero clearance has two meanings. Wood-burning fireplaces have a metal serial/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. - An LED/LCD digital read out of the rooms temperature. We recommend that our products be installed by a factory-trained professional. The pilot light comes on and stays on, but all of a sudden nothing happens when I hit the switch on the wall. Your local dealer can give you more details on the options for your particular fireplace, or visit our Fireside Furnishings website: www.firesidefurnishings.com. Doing so will void your warranty on the fireplace and possibly your homeowners insurance. Most fans are wired into the fireplace with a fan sensor switch. We recommend annual service of your fireplace by a qualified serviceperson. Rick is online now Related HVAC Questions Our fan kits come with a rheostat control (like a light dimmer). Doesn't the solid glass panel keep me from getting heat out of my direct vent gas fireplace? The single largest by-product of the gas combustion process is water vapor. While they produce some radiant heat, most wood-burning fireplaces are primarily decorative. When the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. Check with your local dealer on which models are suitable for this type of installation. A direct vent has a sealed glass front and pulls all of its fresh air from outside the home. NOTE: Do not over fill your fireplace, as this will cause unsafe operation. Hearth & Home Technologies remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product. You can get more air from your fan by making sure the fan control is turned up to the desired level. What gas fireplaces do you sell that do not have glass fronts? On that rating plate is your model number and serial number. 4. LP units run slightly higher. Installation and Service - Our dealers are trained to install and service the products that they sell. Even heat circulating models still pull a tremendous amount of air from the home. Consult the installation manual for instructions. I Ask an Expert Home Improvement Questions HVAC Questions Rick, HVAC Supervisor 38,974 Satisfied Customers 50+ yrs. The other type of gas fireplaces we sell, called B-vent fireplaces, come with fixed, not sealed, glass fronts. Gas burning fireplaces and inserts have a serial/model/rating plate in the lower cavity controls area. ALWAYS keep the screen mesh on your fireplace closed when using the fireplace to guard against sparks popping out of the firebox area. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Scratching can cause the glass to shatter. Only pilot comes on and stays on. What gas fireplaces do you sell that do not have glass fronts? Your dealer can help you with adding a remote control. Also check what is on top of the fireplace. There are several possible causes of feeling cold air from a wood fireplace. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. Please comment on how to fix AboutPressCopyrightContact. Seasoned fireplaces: what have you burned in the past? A direct vent has a sealed glass front and pulls all of its fresh air from outside the home. The temperature reading on my hand-held transmitter does not match my house wall thermostat. We also have several wood-burning stoves and inserts that are very efficient. However, there are other possibilities out there. 6. No. While installing gas meters today , I noticed that one of our many new home builders had installed a couple of the Heatilator ND3630I Direct Vent Fireplaces in two of their new homes. NOTE: we take no responsibility of any damage caused by the heat of the fireplace. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace. If you want a lot of heat from your fireplace, you should consider a direct vent gas insert. My WSK-MLT appears to be locked and will not turn on my fireplace. The glass on my fireplace is unusually hot. After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer. In turn, the pilot flame lights the main burner gas. Flame height adjustments are available on many gas units. Back For example, if you have the fireplace is turned ON via this switch, it will negate the wall switch and ON/OFF feature of your remote control. If your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. Clogged Thermocouple Or Thermopile 3. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference. This allows for the escape of any pilot exhaust. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace. Operating cost will vary by region, by gas utility, and by fuel type. No prior problems, it had been working perfectly then all of a sudden won't come on. Can I cover the louvers on my fireplace or insert face? If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word "ON" is in the 6 o'clock position. Not directly. A remote control and/or wall switch requires a Millivolt valve system. Can gas hearth products burn either natural gas or LP gas? No. What is an IPI ignition system? What does an outside air kit do and do I need one? The risk for damage increases if you attempt to ship product outside of our dealer network. Large metal artwork can interfere with radio frequency. 4) The remote hand-held transmitter has not had the learn function activated to the receiver. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. If your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 "D" or 4 "AA" batteries (depending on the particular ignition system), it will work in event of a power outage. Never, ever wash your logs. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. You can get more air from your fan by making sure the fan control is turned up to the desired level. While direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation. It is also an extremely popular option for bed/bath sitting rooms. Why? Your decision really comes down to how much a priority heating efficiency is for you. Firestarters can cause a smell. The fan control can be found in the control area behind the lower louver of the fireplace. Count down timer system (15 min to 9 hours). We do have several models of wood burning or gas burning inserts that are designed for retrofit into an existing masonry fireplace, and they come with special venting that can be used inside an existing chimney. It pulls 100% combustion air to feed the fire from outside the home. Specialized in the brands: Quadrafire, Heat & Glo and Heatilator. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price. If these suggested sources dont correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected. These particular units had the Intellifire ignition system which utilizes a 3 volt control box and spark ignition for the pilot along . Can I burn unvented logs in my wood-burning fireplace? For assistance with this, contact your dealer. This is the reason Hearth & Home Technologies remote controls have the unlikelihood of being activated by another remote. Your wall switch may be in child proof mode. The mantel on my fireplace is unusually hot. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter. Safety Features: A child proof setting to disable the on/off button is also standard and manual shutdown after 9 hours of continuous operation. {"rawurl":"/owner-support/troubleshooting-and-faqs","sitecode":"HTL","site":"Heatilator","sitebrandname":"Heatilator","siterootpath":"/sitecore/content/heatilator home/","environment":"ProdLive","sessionid":"0s3ayuyneny0i15emxjg11tr","viewedcoupon":false,"lastlocatorsearch":"","debugtracking":false,"ip":"166.62.103.55","brandfilter":"HTL","visitedproducts":[],"visitedcategories":[],"ppccampaignid":"","utmParameters":"","visitor":{"Country":"US","PostalCode":"N/A"}}. Hearth & Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. Count down timer system (15 min to 9 hours). STEP 2: Open valve by pivoting handle to be parallel to gas line. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter. Can I position my gas logs in a different fashion or use a different log set? STEP 7: If the pilot light goes out, contact your nearest dealer for service. Check with your local dealer on availability of doors for older models. Hearth & Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. Does the cost of the fireplace/stove/insert include everything I will need for the installation? 1. The HSI heats up to around 1,800 to 2,500 degrees Fahrenheit and glows red-hot. Arrange logs in a safe way to ensure that logs dont roll out during burning. Your fan kit has a rheostat control (like a light dimmer). You can test the junction box by plugging a lamp into the junction box and switching it on and off. The Manufacturers Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. For assistance with this, contact your dealer. Should I leave the batteries in my IPI system? 1) A hand-held transmitter. These security codes are burned into the transmitter of each model and cannot be changed. Is direct vent the same thing as ventless? You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls. NOTE: Do not over fill your fireplace, as this will cause unsafe operation. You need to be sure the gas hearth appliance you have is set up for the type of gas fuel you intend to burn. Sonic or Sound is the third technology used with remote controls. Can I position my gas logs in a different fashion or use a different log set? The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. Whats the best way to start a fire in my fireplace? Count down timer system (15 min to 9 hours). Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. No. You can build a fire from here and the fire will produce heat. Large metal artwork can interfere with radio frequency. 2. No. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. The unit will send out 3 beeps and an indicator in the LCD panel will show that the child proof is on. Based on this rate, and the BTU input listed on the rating plate on your appliance, you can calculate the cost for your area. STEP 7: If the pilot light goes out, contact your nearest dealer for service. To enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth. STEP 6: While pressing and holding in the valve knob (in "PILOT" position - it should press in about 1/4"), press the red piezo button repeatedly (once per second) until the pilot ignites. Additionally, burning wood voids the warranty of the hearth kit. You can burn wood only if you cap the gas line and reinstall a wood burning grate. When this is set, only the arrows will have functionality. If you have a see-through wood-burning fireplace, the doors should be either closed or open on both sides when burning. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions. A shorted or loose connection in the wiring configuration or wiring harness Can I remove my gas logs and burn wood on the hearth kit? A flue is another name for the fireplace chimney or venting system. If its a normal outlet and you have no power there even with the switch on, then that's the first step in getting it working. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. If you have used firestarters and/or prefabricated logs, these products are bound together with a wax-type substance, which does not dissipate. (Make sure you re-latch the glass so it is securely fastened on your fireplace.) Infrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. When buying products online, you may be purchasing products that are not ideal for your situation and, as a result, be more costly than you anticipated. Can I cover the louvers on my fireplace or insert face? View demo >. Most Sonic technology is used in the pest control industry today. Make sure your glass is completely cooled. You would need to check with your local dealer in the area to determine if the glass panel can be removed from this type of unit. The Hearth Kit can easily work with a left side gas line. We only sell fireplaces through our local dealers. How do I remove the glass from my fireplace? View demo >. While they produce some radiant heat, most wood-burning fireplaces are primarily decorative. If there is more than one Hearth & Home Technologies remote control at a home it is important that each hand-held transmitter has had the learn function activated to its designated receiver. The hearth kit several wood-burning stoves and inserts that are very efficient then of... Bound together with a wax-type substance, which does not dissipate we also have several wood-burning stoves and have... 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