I'm certain an attorney would file suit against both Mungo and QBW in the event this is not structurally repaired. Consumer Response I filed a complaint against Mungo Homes via the Complaintsboard.com portal around Feb 2022. Therefore, around November , I saw Reuben T. in the neighborhood working on other properties so I stopped him and asked him about the reimbursement. A new home should not bread this many issues. We have since rescheduled the 30-Day Visit to a later date, as January 15th is no longer suitable to the homeowner. The roofing company came back and provided documentation that the section of shingles coming off was in fact installed incorrectly. It is fairly new and I think that it isn't being given a fair review. Gutter installation does not come standard on the elevation chosen by the homeowner, it is an option chosen during the selection process. Mungo Homes Realty LLC. We had our 11 month warranty repair work done on our home 1/6/2022 for minor repairs and nail pops around our home. As of today, 08/05 - No response Issue not resolved. My husband showed him the home inspection report. He also stated that I should submit to him the paid invoice by my insurance company so that Mungo can reimburse me for the claim that was paid for the damage caused to my Jeep. Customers are unhappy with the way Mungo Homes has handled their concerns and the lack of transparency in the building process. I don't have any cons about working for Mungo Homes. We look forward to addressing the homeowners' warrantable concerns at that time. In addition, I learned this is a common problem that can result in damage and shortened life to the mechanical components of the HVAC system. Mungo refuses to repair the same reoccurring roof leak that was brought to their attention BEFORE signing for my house. We had to wait 4 month until the house is built. Mungo Homes, a part of Clayton Properties Group, is adding a Purchasing Agent toSee this and similar jobs on LinkedIn. We purchased a home from Mungo in November . Additionally, NC Residential Building Code R401.3 requires that lots be graded to drain surface water away from the structure. Please know Mungo Homes is committed to providing our homeowners with courteous and prompt service and we apologize you have had this experience with us. When our team was first notified, we were very concerned and took full responsibility by offering to reimburse any expenses incurred. Additionally, the landscaping around the corrected driveway will be brought back to its original state. We look forward to working with the homeowner to ensure a resolution is reached. Now the hood of the vent is loose and there is a big visible gap underneath the hood and the top of the oven is uneven. September rolled around and here we are still begging mungo to come out and remove the paint they had splattered on our flooring and windows, when our low and behold, our shingles start falling off. 17 months later I have a water leak on upper floor side wall where it meets roof, above window. We had a toilet supply line in upstairs bathroom fail due to faulty product and/or installation causing a large flooding event upstairs and downstairs. Business Response The homeowner's concern for erosion, grading, and Business Response We apologize for the miscommunications which have Business Response When any issue was brought to our attention during Business Response We are working to accommodate all warranty request Business Response We strive to keep open lines of communication with I contacted my HOA Maintenance Dept on 3/31, Purchased a home from Mungo Homes on 12/9, Purchased 05-Many documented cases of Mungo, Waiting for over 30 days- for several, Numerous structural issue problems within, Within two years of our home being built, Mungo Homes has terrible customer service, We have had issues with the grading of our, We're having difficulty getting Mungo to. On 1/26/22, Robert indicated via text the Tony will reach out to us by the end of the week. Predecessors to the first anatomically modern humans Lived with Hominins (humans and their ancestors but not . Within two years of our home being built our slab foundation cracked causing a 1/4-inch separation in the floor and an unrepairable crack in the wall. The results indicated that the spore levels within the home were safe and actually lower than what is found outdoors. I did so on 5/15. With a track record of success based on quality,. Stress free buying experience! We find this keeps a long forming relationship with our homeowners that we truly cherish. In 2009 I did a residency at Lake Eyre which is the lowest point in Australia and, on the rare occasions that it fills, it is the largest lake in Australia. Floor rises /falls/moves from 1 rm to next & w/in rms.Framer said he did everything Mungo allowed,refused to pull carpet & inspect. If I had known the extent of this process and how we would be kept in the dark the entire time I would have swallowed my $3k and taken my money to someone else who would appreciate us as customer and be empathetic to our situation. 5ba. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Framing cut too large, trim doesn't meet the edge of the window;large gaps filled w/ spackle- can see to rear of flashing. They want to take no responsibility for the sewage that my family has had to smell and was told we couldn't use our backyard. When winter rolled around, our floors started bubbling up. We were unable to use the bathroom completely after this. BBB is here to help. Our real estate agent *** notified them May 31st of the incorrect pouring. We promptly reacted each time an issue was brought to our attention. APPLY RESET. He did not respond. Mungo Man Most of Human Existence from the beginning (thousands of years) is gone and non recoverable. The *** electric indicated the the property had "faulty wiring." Guest half bath on first level was backed upon being used and started having problems in March . Meaning even Wake County expects the driveway's size and shape to be what was provided. They don't even comply with building code! In late 2018, Mungo Homes proudly became part of the Berkshire Hathaway family of companies; and, still family run, Mungo Homes remains committed . 07/15 - Mungo builder stated to contact customer service. 5.0. This was an extremely unusual occurrence - one that our builder team had no prior experience navigating -- which may account for the confusion that followed. If you are interested in learning more about the history of Mungo Homes, we invite you to click on the following link to view a short video clip. Customers are unhappy with the way Mungo Homes has handled their concerns and the lack of transparency in the building process. Click here to get notifications about new complaints of Mungo Homes. I have attached a snippet from the PreContruction Meeting, Survey, Approved Plot Plan Permit and a photo of the mud/water we drive through on a daily basis. Mungo Homes Review 2023 Customer Satisfaction Report. 108 Averyville Drive. The grade should fall a minimum of 6" within the first 10 feet from the structure. Disingenuous company that is focused on squeezing every dime of profit they can out of their homes rather than treating customers with respect. The offer was accepted by the homeowners. Whether a test say this issues is harmless or not i have two younger kids living here as well as one with allergies and asthma! We corresponded with Reagan Morris at Mungo. I am happy to accept a new evaluation from Mungo (the crack has inevitably worsened, as Thomas C said it would, and there is a new crack in the same place in the wall, resulting from the same problem). 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The company's top 20 most trusted home builders are: 1. Regardless of the final outcome of my complaint, please let the record show that I DO NOT AGREE with their response for the following reasons. This home is really what we wanted to we signed a contract in March and gave $3k earnest money. The plumber (Wendell) from the Mungo SOS sticker (*** Plumbers of Columbia) indicated that the water main break was present since the home was entered; indicating the leak was caused by a brick hitting the water main pipe. Reuben T. replied to my message that I should contact Mungo warranty. 4. Review of Overall Experience . Once you see these pictures below you will see that if it is getting on everything as such then we are definitely living and breathing in something and it is getting on us as well. When sixteen-year-old Alice Palmer drowns while swimming in the local dam, her family experiences a series of strange events leading them to discover that Alice led a secret, double life. After multiple repairs completed under the Mungo new home warranty, one of our primary complaints has not been resolved: The HVAC system blows white dust from the registers. Mr. P finally responded to me on 4/12 telling me Mungo had no record of receiving the ***'s report. The key was never provided. Framer found large gap between cripps/header, & supports under room were loose. Had it fallen on me or one of my children, it would have caused severe injury, even death. I have been going back and forth about my yard since April! Ms. M replied the same day advising she forwarded the report to Mr. P and invited me to contact him directly. This is by far not fair and noone should ever have to go through this. Mungo Homes Customer Support Earns Excellent Rating. We notified mungo and a repairman showed up to repair the flooring, they put a patch and extra support under our tub, but sliced open the caulk around the tubs access panel and left a yellow stain on the side of the tub that will not come off. My builder was *** at first then *** replaced him! What i was experiencing with the company had nothing to do with my warranty nor the pandemic. We are fully committed to fulfilling our warrantable commitments to each and every homeowner in the safest manner possible, and we apologize for any delays that may occur as a result. The company is facing issues related to poor customer service, lack of communication, and delayed construction timelines. The following was noted on the inspection report: "The lot slopes toward the house at the rear. He agreed that the damage was severe but basically told me it was my problem now and I had to know because there was a splash block. Sent the pictures to I assume the Dry Wall subcontractor who assured us he would call me in the morning of 1/10/2022 and Kenny assured me he would come by the next morning to make sure a time had been set up for the repairs. Now we are having to think of ways to get a power of attorney to go get the keys on OUR first home together because I cannot miss medics school and my husband cannot miss work as they held this job for him for 3 weeks waiting for us to have a home. I was assured by the warranty manager that if the problem came back up again that Mungo Homes would take care of it because he did not really know what the problem was. We will never build again. When someone came to check it out, they said that it was actually a mismatch. He never checked the other stones. Their website also list the same information that was told to me over the phone. The Production Manager in her area reached out to her by phone on 7/24. Indigo Pointe, March 2023. In addition, we sent our trade partner out to secure the brick and check for any others that might be loose. l spoke to Precision Landscaping and The Crawlspace Medic came out - they saw that the house next to me- has a lot of run off from their rooftop and hill and from their driveway- that is running down the property line- causing standing water and bad erosion straight down to the back end of the hill - My complaints were directed to next manager- Lane- Lane then showed up with his boss- His boss told me that MUNGO is not RESPONSIBLE FOR THIS erosion and that they won't fix it and they do not install FRENCH DRAINS- so one week later and I am meeting a new neighbor at unit 423 who tells me she got a French Drain installed right away and she got gutters too. Ft. 05/27 - HVAC Company stated it was not their issue and to reach out to the builder. We're all required to be knowledgeable at our jobs and when dealing with customers, why should Mungo get a pass? The plumber visited my home on 3 separate occasions from September December in which camera analysis was done twice and they informed me that it was problem with the drainage line that was installed when the home was built. A foundation crack is clearly a major structural defect. At no point during the construction meetings were we told the Driveway would be in another location. Upon inspection by the HVAC installer, white dust is inside the air handler, as well as dust accumulated in the ducts as found by removing the registers and filter access panels. Regardless, sanding dust blown from the HVAC system is definitely an irritant that should not occur in a brand new house! Mungo Homes. I heard nothing back from Chris either. It is unlike our practices to not respond to a homeowner's concerns, and for this we apologize. So we contacted Mungo Homes warranty to try and get both things replaced and fixed but they would either not pay the extra amount to get it replaced or not a replay at all. We paid a $7000 Lot Premium to purchase the 2nd biggest lot(.4+ acre) in the phase. While still family-run, Mungo Homes proudly became part of the Berkshire-Hathaway family of companies in 2018, and remains dedicated to its foundation of quality and . 30-Day Visit to a homeowner 's concerns, and for this we apologize and when with... The 2nd biggest lot (.4+ acre ) in the phase meaning even Wake County expects the would! Customers with respect, lack of transparency in the building process winter rolled around, our floors started up! 'S report and downstairs not respond to a homeowner 's concerns, and delayed construction timelines knowledgeable at our and... 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