item 7 NEW OEM Samsung DC82-01097W Washing Machine Repair Kit FAST SHIPPING! Other owners have reported more meager rebates. Please follow the instructions included in the Home Label Kit. ET, or online at www.Samsung.com and click on the recall notice at the top of the page for more information. Consumers can choose from three options: All recognized consumers will also obtain a Home Label Kit in the mail, which will include an interface guide and additional safety instructions. If you have one of the affected models, call Samsung immediately for a replacement. Of course, how long it lasts depends on the environment in which its installed and how often you have it service it. Having a way to clean your clothing is important; however, your safety is even more important than that. The kit will include a new control panel guide, two warning labels and step-by-step instructions for applying them to the machine, and a user manual supplement. Samsung provided these repair kits for free including installation, but just for the original purchaser. In fact, they often make themselves known at sunset and can eat you alive before dusk has ended. ET daily. I found several. A rep for the company did urge customers who have issues with the recall process to contact Samsung at 1-866-264-5636. Verified purchase: Yes | Condition: Pre-owned. The rebate amount is based on the model and manufacture date of the recalled washer. I asked the homeowner if they were throwing it away. But now the lid is broken right at the left hinge. Also, we will cover the huge class-action lawsuit that took place against Samsung. Now please select the Remedy Option you prefer: Exchange Rebate. Consumers whose washing machines do not have Wi-Fi capability should immediately stop using the washer and contact Samsung directly for a free dongle to plug in, download, and install the software repair. or by phone toll-free at 833-916-4555 from 8 a.m. to 12 a.m. The control panels secondary entrapment protection system can fail causing the garage door to close even with an obstruction present, posing an entrapment hazard. Get Notified About Each Recall via Email. Get the best deals on Samsung Repair Kits Parts when you shop the largest online selection at eBay.com. If you elect to receive a free in-home repair, an authorized technician will install structural reinforcements to the washer and apply the Home Label Kit if you have not already done so. ET, or online at www.Samsung.com and click on the recall notice at the top of the page for more information. The first alternative is free in-home maintenance that includes top washer reinforcement. The demonstration is referenced in a blog post on the firms website, complete with a screen shot of Lichtman holding a piece of a washing machine. All for the less than $15 cost of this kit! The CPSC reports that in 2016 there was a class action lawsuit against 2.8 million Samsung washers because they were prone to exploding. Services include dishwasher repair, refrigerator repair, dryer repair, oven repair, washer repair and more! Recommendations are independently chosen by Reviewed's editors. How will the value of my washer be determined? The lower spin speed in the delicate or waterproof cycles lessens the risk of the washing machine top unexpectedly detaching from the washing machine chassis. Report a dangerous product or product-related injury on. The voluntary action was prompted by emphasizing the danger that the drums in these washers could lose balance, causing excessive vibrations and separating the top from the washer. Q13. Note: Individual Commissioners may have statements related to this topic. This, Samsung says, will ensure that users select a reduced-speed spin cycle for certain settings, such as bedding, bulky, or water resistant items. Visit our partner site, Samsung Parts, and find what you need. If this kit was all Samsung was doing for those who decided to have it fixed, they should have just built it that way from the start. Samsung Electronics America, Inc., in cooperation with the U.S. Consumer Product Safety Commission (CPSC), announced a voluntary recall of certain top-load washers manufactured between March 2011 and October 2016. After that, the installation is easy. As part of the demonstration to be effective, consumers who own a recalled washer would be given two simple options. Consumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailer. Samsung has received 733 reports of washing machines experiencing excessive vibration or the top detaching from the washing machine chassis. In addition to the Samsung washing machine owners who say they have been unable to get their recalled appliance repaired, Consumerist has heard from owners whove successfully had their washers fixed, but now claim to face a new problem: The clothes are now soaking wet when they come out of the wash. I asked the homeowner if they were throwing it away. SAMSUNG APPLIANCE REPAIR. Samsung recalled about 2.8 million top-loading washers in late 2016, and now the manufacturer and three major retailers that sold these washers have agreed to a preliminary . Please check the serial number, and then enter it again. 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If this kit was all Samsung was doing for those who decided to have it fixed, they should have just built it that way from the start. The answer to Margarets question appears to have clarified in recent days. Samsung sent a tech to fix the washer as per recall repair instructions. All email addresses you provide will be used just for sending this story. A video posted by Samsung on how to place the labels on machines properly shows which cycles have changed. Samsung Electronics America Inc. (SEA), in cooperation with the U.S. Consumer Product Safety Commission (CPSC), today announced a software remedy addressing a recall of certain top-load washer models. Do Not Sell or Share My Personal information. Watch our helpful videos to get the most out of your Samsung products. The manufacturer's warranty includes parts and labor for manufacturing defects in materials and workmanship. Exact factory parts to upgrade Samsung washers affected by 2016 recall where top may fly off when using certain wash/load cycles if not implementing this fix - ALONG WITH THE SAMSUNG FACTORY RECALL CYCLE OVERLAY AND SAFETY WARNING LABELS! Note: It is very important to enter the correct Identification Number to obtain the correct result. After analyzing what they had done, I figured out the most 'correct' way to open the top. WA49B, WA50B, WA51A, WA52A, WA54A, and WA55A. All rights reserved. User @ODB_WanKenobi claims to have bought a $900 machine less than a year ago, but was only offered a rebate of $400. The voluntary action was driven by reports highlighting the risk that the drums in these washers may lose balance, triggering excessive vibrations, resulting in the top separating from the washer. So, for any second owners who have acquired one of these machines that was subject to the recall, but the repair kit has NOT been installed, these kits will bring your machine up to recall standards. You will receive a Home Label Kit in the mail within the next 14 days. The candle wicks can burn too close to the side of the container, causing the glass to break, posing fire and laceration hazards. The bacteria can enter the body if inhaled, through the eyes, or through a break in the skin. Sign Up for the Latest Samsung News & Announcements. Linking to this external site does not constitute an endorsement of the site or the information it contains by CPSC or any of its employees. Q2. The following top-load washer models are included in this announcement: Samsung is working cooperatively with the CPSC to quickly provide affected consumers with an important software update to remedy this potential smoking, melting, overheating, and fire hazard. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years. Awesome! Will consumers automatically receive a Home Label Kit? For example, the Normal cycle now includes a disclaimer of No Bedding, the Bedding cycle has been changed to Jeans/Denim, and Waterproof has been chanced to Bedding/Waterproof. NEW OEM Samsung DC82-01097W. It takes four to five hours in the dryer to get the clothes completely dry, she says. It specifies one setting only for bedding, he tells Consumerist. Consumers whose washer does not have Wi-Fi capability or who otherwise wish to receive a free software repair without connecting to the internet, should immediately stop using the washer and contact Samsung directly for a free dongle to plug in and download the free software repair. Customers who want a Samsung washer would then receive an extra loyalty incentive of up to $150 towards purchasing a new Samsung washer. The Home Label Kit also includes two warning labels to apply to the washer as a reminder, as well as a user manual supplement with additional safety instructions. I found several. Mallory says her washing machine now has the same problem. Not only can you find the exact replacement part you need from Whirlpool, Kenmore and more - but our quick 1-2 day shipping will have your appliance back on its feet in no time! This recall involves several models of Samsungs top-load washers with super speed wash. Copyright 1995-2016 SAMSUNG All Rights reserved. By providing your telephone number and clicking submit, you authorize Samsung, or its representatives to use this number to contact you to provide information about your Samsung products and services through an automated or predictive dialing system or prerecorded message system; regardless of whether the number is on any do-not-call lists or is otherwise registered as a wireless telephone number. I got my exploding washer off the street! Yes, clothes are expected to be wet after being washed but these owners say their garments feel like they havent gone through a spin cycle. Linking to this external site does not constitute an endorsement of the site or the information it contains by CPSC or any of its employees. Getting Started Choose a category 1 Install 2 HE Detergent 3 Cycles & Settings 4 Load Size 5 Clean Find resources Manuals, drivers, and software Get the latest drivers, manuals, firmware, and software. Samsung and Samsung Electronics is an appliance manufacturer based out of South Korea. Samsung has a nationwide network of authorized service partners which perform Samsung washer repairs. Help us to make recommendations for you by updating your product preferences. Samsung has did receive 733 reports of washers vibrating excessively or the top disengaging from the chassis. Starting on August 2nd, Galaxy device owners can make their own repairs on a Samsung Galaxy S20 and S21 series, as well as the Galaxy Tab S7+. You're all set to get the latest from Reviewed. CPSC does not control this external site or its privacy policy and cannot attest to the accuracy of the information it contains. Have been wanting to buy this for a while, it was easier to install than I thought it would be. You may wish to review the privacy policy of the external site as its information collection practices may differ from ours. Goes from pump to drain; 67 inches. When she's not writing, she's usually hiking or searching for her next DIY project. This article will go over the Samsung recalls and what they entailed. After analyzing what they had done, I figured out the most 'correct' way to open the top. An additional label is located on the rear of the washer. The first option is a free in-home repair that includes reinforcement of the washer's top. Thats because of the unusual choice Samsung is offering owners of affected machines: They can either choose to have the washer repaired, or they can receive a rebate towards a new machine thats based on the age and original purchase price of the washer. According to a joint announcement made by Samsung and the Consumer Product Safety Commission on November 4, 2016, 2.8 million Samsung washers are being recalled due to safety concerns. I cant spend all day just waiting for the sheets to dry, he says. Wi-Fi equipped machines should remain plugged in to their power source. 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