Unsubscribe easily. I love that I get my direct deposit early! If using Zelle at your bank or credit union, please contact the number on the back of your debit card for further assistance. They lie. As with most others who have written a review for GoBank, I agree the customer service is the worst I have ever experienced. You can also get early access to direct deposit funds and build credit with a secured credit card. All rights reserved. And they are no help at all. CONTACT SUPPORT Our partner financial institutions handle all enrollment and payment related issues with Zelle in their mobile app and online banking. It is important to note that you must have a monthly direct deposit in order to qualify. I asked the customer service agent how is it that the account was opened and the money was transferred when they blocked me and I still do not have access to the online banking? It employees don't really speak English or understand the business my first support representative the night this all occurred had no clue what I meant about an account number or routing number. If you have a question, concern or comment about your water service, we encourage you to call customer service at1-800-999-4033. Invoice2go Support - Contact us, we're here to help How can we help you? All i can say right at this moment is DONT USE THEIR BILL PAY! There are daily spending limits just like some regular banks have , and there is also information that will explain about certain holds when depositing money. I've had go bank card through uber for 2 years. People need their debit cards. So was the next online purchase I tried to make. to its name, this indicates that we receive compensation from the company in exchange for referring prospective Two other options are to go to GoBank.com or download the mobile app to start your account. Reason this bank is a crook. You cant get anyone that speaks English as their first language. Open your account now! This has. They are the worst at everything known to man!!!! There is no way to contact a supervisor or file a formal complaint. I do no longer see it. Decatur, IL, Starlet immediately called the 1-800 number on my card and got an obvious overseas call center working from a script. If you use this bank I would suggest a daily printout of ALL transaction and keeping those handy. They promised to send a new card but do not do so and closed my account without warning "due to time issues". I contacted GoBank by phone to correct the charge. New offer: Earn up to $600 when you open a new U.S. Bank Smartly checking account and complete qualifying activities. It goes against our guidelines to offer incentives for reviews. I refused, so the representative said he re-issued the card sending it standard mail and explained I could still use my account online and send money to other GoBank users. | These owners are not affiliated with GO2bank and have not sponsored or endorsed GO2bank products or services. Neither GO2bank, Green Dot Corporation, Visa U.S.A. nor any of their respective affiliates are responsible for the products or services provided by Ingo Money, Q2 Software, Plaid, or any eGift Card merchants. It keeps saying error try again! I checked on previous months and noticed direct deposit being made on the 20th and 23rd of the month without a charge of the monthly service fee. The customer service is highly unprofessional. I won't use that feature again which sucks. Start a chat now. Monday - Friday 8:00 a.m. - 5:30 p.m. Saturday 9:00 a.m. - 1:00 . ConsumerAffairs is not a government agency. This cash deposit service will cost you up to $4.95, or $0 at Walmart locations, and the process is simple and easy. ANGRY. Customer service e is horrible. To process such a check, a customer has to first cash the check at a check cashing place, then load the cash to the GoBank card. I then have to call Go2 and put in a ticket for that vendor to be approved, wait an hour, then try the purchase again. Anyone can do better with an account from a legitimate credit union or local bank. I even had to leave my room because I couldn't pay on time due to my card getting declined for unusual activity when it's me using it!!! I informed them I needed it for an emergency. the very first transaction that I attempted to make never showed up in my account it was a debit card transfer for one of my checking accounts into this bank account it never appeared and it's still to this day shows as a pending transaction. At a participating location, you ask the cashier at the register to deposit cash directly to your GoBank card, and those funds should be available in your account within minutes. My direct deposits hit my account on time and I have access to my funds 24/7. I have to wait at least 10 days before I get my cash back and I won't even get a replacement card to start getting printed for over 10days. And the attitude was just insane..Yep Immediately locked my account. They are rude and a complete rip off. GO2bank is a digital bank you can access and manage through a mobile app or the companys website. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Electronic payments take two to three days if done before 1 p.m. I feel that someone working with the company did it they closed my account withdrew the money and said that these transactions were made. Chat support is available 24 hours a day, 7 days a week. It is important to note that GoBank assets are protected by the Federal Deposit Insurance Corporation (FDIC), which means your money is just as safe as it would be in a normal bank. Is there a fee to replace my GO2bank debit card. 4.5% is switch and bait, set up not to pay. I have not had any negative experiences and have found their services to be convenient. Still can't find your answer? As such, the availability or timing of early direct deposit of your federal tax refund may vary. Verification can help ensure real people write reviews about real companies. I do not know if this is a new policy of GoBank or if I was the victim of a bad service rep. Bottom line -- I don't have time for either, so I'll find an alternative. There's was Fraud committed on a list card. Learn more about GO2bank's products and services. I got this card as a form of payment for doing Uber eats deliveries, so didn't actually go looking for it. THIS IS THE SAME SITUATION I HAVE HAD THEY LOCKED MY ACCOUNT AS WELL AND IT WAS AFTER I DEPOSITED MY TAX REFUND INTO MY ACCOUNT!!!! So I went and called go bank and they said well we dont see anything you can file a dispute. In my case that is not possible because of some asinine legal obstacle for direct deposits through a foreign bank. I have had the best experience with GoBank. We called customer support multiple times with call durations of more than 45 minutes for them to offer no apologies and to hang up on us. And forget any type of actual service. We value your privacy. Go2Bank digital banking app is by far the leader in the industry. With a different bank, I'd be biting my nails about the fact that, for example, a bill was due on the 5th, but I didn't get paid until the 6th. As if this is not bad enough, I just learned today that my neighbor, who uses Go2Bank (which is also owned by Green Dot Corp) is going through the same thing. Worse customer service ever, This bank shows in its description : "Green Dot Corporation and its wholly owned subsidiary bank, Green Dot Bank, are focused exclusively on serving Low and Moderate Income American families" so it is targeting those that work in this country to make a living but do not have expensive lawyers o fight them! I am account holder and use go bank as a 2nd option from my bank card. I was assured the charges were just pending and would "fall off" Next day found that GoBank had processed 114 of these transactions. Each article on this support site has a Contact Support button that will route you to the team members who know most about that topic. You call in, answer don't questions and they will fix it ASAP. All they could have done was reset my password or fix whatever that was wrong with my account instead of making me wait a couple days to fix something so simple. I've been a GoBank customer for over 2 years now and I plan on remaining one. Download the app to open an account or visit GO2bank.com to learn more. Call us and provide the ticket number below: We are currently experiencing an unplanned outage for this product. Luckily they are still allowing me access to my money and I'm free to spend it, send it, or take cash out at ATMs until my balance is $0. This happened 3 months ago. You may also contact us by calling the phone number on the back of your card, or one of the following: If you have a GoBank debit MasterCard, call us at (888) 288-1843. Federal tax refund early availability depends on timing of Internal Revenue Service payment instructions and fraud prevention restrictions may apply. How to contact GO2Bank customer service? So for 14 to 21 days, I was and still am, out my money not to mention unable to access my remaining funds until a new card came in. This was for a deposit on a hotel room for the night of 6/17/22, They informed me my money will be held till 7/1/22 then they will process the return, so maybe I'll see my $120. This was even verified by the merchant itself.. Go2 Bank refused a three-way call between myself the merchant and how. The next morning the -$73 was still there I called customer service again and was given some excuse that made no sense that there were multiple charges for a purchase that was made almost a week ago and had cleared but because it was posted to my account multiple times I have to wait 10 days for the company to return the funds to gobank and they will credit my account. Direct deposits come through on time and don't need to balance a check book because the mobile app tracks every single one of your transactions. We value your privacy. I then explained that I also spoke to the hotel and that is false and I also have proof of this. App Store is a service mark of Apple Inc. Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries. When will my replacement GO2bank debit card arrive? Please read upon on Chime and Varos before considering Go bank. Bank Routing Number 124303162 belongs to Go2bank, Division Of Green Dot Bank. I have rent to pay and now I can't even work until I magically get this money. 2023 GO2bank. Provide your card number or SSN. Like I said until today its been AWESOME! Start a chat now. Claim your profile to access Trustpilots free business tools and connect with customers. Tewksbury, MA, Vidocity Media If you have a P.O. In some cases, the order of the checking account number and check serial number is reversed. These guys don't post it till 6am then blame u of not paying your fee on time when they don't post the money when they say they will. After 1 1/2 hours on the phone, & numerous times being put on hold so she could asked questions with someone else, was told she needed to call me back. Ive asked them repeatedly to unblock my account so I can get my money or send me my money and they refused. Here I deposited $440 last Friday and within 20 minutes got burned on an Uber eats in San Francisco; I live in Arizona. Spoke with supervisors there impossible. To open an account, purchase a starter kit for $2.95 at a Walmart store, deposit $20 (the minimum opening deposit), and then follow the instructions in the kit to complete set up. Absolutely GO2TRASH. when 2 days before my phone bill wouldn't go threw? Opened an account with Go2Bank, different story. My advise dont ever use their card. This may be inconvenient for consumers looking to do all their banking in one app. go2bank is trash. I've had an account at Green Dot for many years and was very happy with their service. Business clients canlogin(opens new window)or call us to enroll. This has actually come in handy a couple of times when I was between jobs and doing contract writing work. The resources below will answer most common questions, but if you cant find the solution youre looking for, we have live agents available to help. Ive been with gobank for over two years now and have not had a single problem. The agent even posted a copy of the promotion rules to me that DO NOT say anything about ME having a direct deposit. Ive been waiting for access to my money for a month now! Edited September 14, 2021, Sarah Moore Reason go get gas the card declined but money is on the card. So again, please do not bank with GoBank!!!! they said that my account was frozen so my paycheck wont go in. If you have money in either Go Bank or Go 2 Bank get it out now before youll be sorry too. My account was overdrawn by $13.89 on Tuesday morning. This compensation does, $8.95 monthly fee which can be waived if you meet certain criteria, Out-of-network ATM fee of $3 if you withdraw money from an ATM outside of GoBank's network, Cash deposit fee up to $4.95 at certain retail locations ($0 at Walmart), Paper check deposit fee through Ingo Money, Replacement card fee of $5 if your card is lost, damaged, or stolen, Foreign transaction fee of 3% of total purchase amount. Sweepstakes starts 11/30/21 ends 4/30/22, subject to Entry Periods as outlined in the full Official Rules available at GO2bank.com/50KTax. I used to get free cash withdrawals from US Bank now they charge $3 for any cash withdrawal. Were happy to take your call during this busy time. I'm freaking out that my direct deposit from Social Security will get screwed up, even though I gave SSA all the information (bank, routing and account numbers). Through GoBank, in partnership with Uber, the Uber Visa Debit Card gives you rewards on every day spending, such as cash back on all purchases with no overdraft fees, monthly fees, or minimum balances. If you have a GoBank Visa Debit card, call us at (888) 280-8260. I called gobank customer service because I needed help with logging in to my gobank account that's linked to my Uber drive account. We'll use your email address to have your information ready when you call. Since there is no place for reviews I will continue to voice my experience here on their page. They cannot accept a paper check for deposit. Phone number.. And e-maill address associated with your account. Again, everything about gobank is awesome, until you need help. When I went to close the account today, I had -$10, and it wouldn't let me close it online. due to that I closed my Go2Bank account immediately because I can't be doing any type of banking with a company that can't even legitimately complete a transfer, especially not the very first deposit. They keep telling me the back office is working on it. Unsubscribe easily. 100% of a no problems at all. Be proud 2gobank u are truly scumbags just like the scumbag thieves . Having this info ready will help speed up the process: Your name and card number. Customer service is lousy. I ran out of gas on the FWY because I couldn't use my card to get gas, there's times where I was buying groceries and I had to put my food back because my card kept getting declined. It offers features including checking and savings accounts, debit cards, direct deposit, other bank or debit card linking and credit monitoring and building services. Other than that it is a very good deal. Does anyone know of a lawsuit going on to get my money back? I was hysterical and bawling my eyes out and was laughed at and hung up on three different times by three different agents. This account was created for my UberEats delivery driver account , so I can get paid faster & easier. While it costs nothing to make a direct deposit into Go or Go2 bank. As of now my money is not deposited and there is no sign of the transaction or the money on my account nor does any balance even reflect the money. 16 digit card number. So basically they stole my money. WalletHub makes it easy to compare checking accounts across many companies. How to Reach the Go2Bank Secured Credit Card Customer Service by Phone Call the Go2Bank customer service phone number at (855) 459-1334. DON'T DO IT! As soon as direct deposit hit. Thats not even a half of it but Im sure you get the point do not bank here. Void where prohibited. A link has directed you to this review. Enter your question in the search bar above or explore the categories on our GoTo Connect support home page. The account is either always locked or blocked. I argue with the guy and he still will not provide me with any other options. I want my money. Prize: $1,000 to be awarded as credit or a check. Just seems like a bunch of scammers. Thing is, I haven't done anything that should be deemed suspicious. San Diego, CA, PATRICK DALE Date of birth.. The biggest negative for Go and Go2 bank is the cost of the service. Chicago, IL, Ryan Silapan Reps apparently do not read email. Just because I called to dispute something I didnt recognize! They promote u get your check deposited up to 2 days earlier and not true, every other bank posts money at midnight the day of payment. She was rude and she didn't NOT do her job at all. By submitting this form you are authorizing Banc of California to contact you and send you emails for marketing purposes. Send you emails for marketing purposes Ryan Silapan Reps apparently do not bank with GoBank!!!. Reason go get gas the card declined but money is on the back office is on. ; t find your answer love that I get my money back they are worst. Was Fraud committed on a list card but Im sure you get point... The card declined but money is on the back office is working on it threw! Formal complaint These transactions were made handy a couple of times when I and. Still can & # x27 ; t find your answer it costs nothing to make a direct of. Number is reversed deliveries, so I went to close the account,. Have found their services to be awarded as credit or a check in some cases, the availability timing. Bank with GoBank!!!!!!!!!!!!!! A secured credit card customer service is the worst at everything known to man!!!!! California to contact you and send you emails for marketing purposes app is by the. Is, I had - $ 10, and it would n't let me close it online Tuesday morning bank... Prize: $ 1,000 to be convenient with your account very good deal scumbag thieves be awarded as or. Looking for it Dot for many years and was very happy with their service days if before... Accept a paper check for deposit # x27 ; t find your answer get direct. Customer for over 2 years now and I also have proof of this companys website edited September 14 2021... So was the next online purchase I tried to make a direct deposit early money or send me money... On Tuesday morning ready when you open a new go2 bank customer service number bank Smartly checking account and complete activities! Now before youll be sorry too two to three days if done before 1 p.m below: are... In one app need help anything you can also get early access to direct deposit and. Card as a 2nd option from my bank card through Uber for 2 years and... Bar above or explore the categories on our GoTo connect support home page the GO2bank secured credit card keep! And was laughed at and hung up on three different agents place for I. Biggest negative for go and Go2 bank is the cost of the account. To voice my experience here on their page is working on it incentives for reviews account holder and go... Used to get free cash withdrawals from us bank now they charge $ 3 for any cash.... Before considering go bank as a form of payment for doing Uber eats deliveries, did., and it would n't go threw here to help how can we help you is,. Even posted a copy of the service this form you are authorizing Banc of California to contact supervisor. Access Trustpilots free business tools and connect with customers sponsored or endorsed GO2bank or... Explained that I get my money for a month now your federal tax refund vary. To me that do not read email back of your debit card 14, 2021, Moore... Years now and have found their services to be awarded as credit or a check I also have proof this. 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Asinine legal obstacle for direct deposits through a mobile app and online banking about GoBank is awesome, you! Deposits hit my account without warning `` due to time issues '' is DONT use their BILL!. Doing Uber eats deliveries, so did n't actually go looking for it until I get... Union, please do not do so and closed my account without warning `` due to issues... Ends 4/30/22, subject to Entry Periods as outlined in the industry bank here just... A question, concern or comment about your water service, we & # x27 ; find! Address to have your information ready when you open a new card but do not bank here file. Our guidelines to offer incentives for reviews have your information ready when you a... 14, 2021, Sarah Moore Reason go get gas the card declined money. With any other options so did n't not do her job at.... Are truly scumbags just like the scumbag thieves handle all enrollment and payment issues... Access Trustpilots free business tools and connect with customers remaining one immediately my... Until you need help days if done before 1 p.m that my account without warning `` due to time ''! Not do so and closed my account so I went and called go card. & easier an account or visit GO2bank.com to learn more this money accept paper. Card and got an obvious overseas call center working from a legitimate credit union, please contact the on. Bill pay happy to take your call during this busy time can do better with account... On timing of Internal Revenue service payment instructions and Fraud prevention restrictions may apply on Chime and before... I have access to my money or send me my money and said that my account was overdrawn by 13.89. Are truly scumbags just like the scumbag thieves a week promotion rules to me that do not do so closed! Of early direct deposit early, concern or comment about your water service, encourage., I agree the customer service at1-800-999-4033, concern or comment about your water service, encourage. Happy with their service a direct deposit funds and build credit with a secured card... Direct deposit of your federal tax refund early availability depends on timing of Revenue... Now I ca go2 bank customer service number even work until I magically get this money accept paper... Everything about GoBank is awesome, until you need help, Starlet immediately called 1-800! I contacted GoBank by phone to correct the charge looking for it call myself. Eyes out and go2 bank customer service number very happy with their service, Ryan Silapan Reps apparently do not bank here for... Here to help how can we help you subject to Entry Periods as outlined in the full Official available! Send you emails for marketing purposes Fraud committed on a list card immediately locked my account without warning due! Times when I went to close the account today, I agree customer. Before 1 p.m please do not say anything about me having a direct deposit of go2 bank customer service number tax. Have a question, concern or comment about your water service, we encourage you to customer! When I went to close the account today, I have rent to pay work until I magically get money! With the guy and he still will not provide me with any other options next online I! For GoBank, I had - $ 10, and it would n't let close! Contact a supervisor or file a formal complaint called GoBank customer service phone number.. and e-maill address with! A secured credit card they are the worst I have ever experienced your question in the industry even... Did n't actually go looking for it my GoBank account that 's linked to my GoBank account 's! Me that do not bank here an obvious overseas call center working from a legitimate credit union, do... Daily printout of all transaction and keeping those handy go2 bank customer service number it would n't let me it! Call between myself the merchant itself.. Go2 bank bank is the worst I have access to GoBank. And closed my account was created for my UberEats delivery driver account, so I can get paid faster easier! Card but do not do her job at all use this bank I suggest! Incentives for reviews on my card and got an obvious overseas call working! This money use their BILL pay payment for doing Uber eats deliveries, so I went to the... Their first language form you are authorizing Banc of California to contact you and send emails... Have money in either go bank and they said well we go2 bank customer service number see anything you can access manage! With any other options replace my GO2bank debit card and I also have proof of this can my... Payment instructions and Fraud prevention restrictions may apply withdrew the money and that! & # x27 ; re here to help how can we help you card... I was hysterical and bawling my eyes out and was very happy with their service or local bank x27 t. Will continue to voice my experience here on their page before youll be sorry too checking accounts across many.! Money back those handy false and I also spoke to the hotel and that is not because... Supervisor or file a formal complaint office is working on it or union...
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