You will need to have the Gosund app on your phone. Click Device Information, then youll find Virtual ID. You can do this very easily by unplugging the router and waiting 5 minutes for it to restart. If the smart device cant connect to Wi-Fi, press and hold the On/Off button for 5-10 seconds to reset the smart plug or change easy mode to AP mode, which is more compatible. App still does not work. Discovering device simply say to Echo: Echo(or Alexa),discover my device.or choose add deviceto discover the smart light strip.Echo will start to find the device which is added in Gosund APP. This will mean that the reset was a success. It all comes down to how youre planning on getting through the issue. Required fields are marked *. Just head into the settings, look for anything that talks about firmware or software updates and check to ensure your bulbs have the latest version installed - the app should tell you this. Any issues with the router connection will lead to more errors down the road. Please help Is A Humming Doorbell Dangerous? I opened the Gosund app to find only a popup dialogue saying there was a network error and none of my Gosund devices were listed in my home. Turn off any VPN services or proxy servers and remove Wi-Fi extenders. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before. Discover which options are the fastest to get your customer service issues resolved.. You need to know that its working and that your plug will be able to connect to it. There's a single black wire coming from the panel (if you count left to right, it's the second sheath of wires) that is connected to the bottom of the original switch, and another black wire going from the top of the original switch into the first sheath of wires. Find many great new & used options and get the best deals for Gosund Smart Led strip light 16.4 ft Alexa Google Assistant at the best online prices at eBay! Listed below are our top recommendations on how to get in contact with Gosund. Oh wait it wants me to login with my phone number which was never asked for by gosund and seemingly there is nowhere in the gosund app to link your phone number to your account. There are plenty of options, so dont hesitate to try new things! From there, you can get your hands on the new piece as you try to adjust the system. Stay away from the 3-way switch. How to boost the WiFi signal through walls? What is the term for a literary reference which is intended to be understood by only one other person? So here are some troubleshooting steps to try if your Gosund Smart Plug won't connect to Wi-Fi: 1. As no fix will work with a faulty plug. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Note: Since the light is not turned off from the physical switch, in case theres a power outage, the light will turn on automatically. Janet, I have sent multiple emails asking for help in regards to my Gosund smart plugs none of them are connecting to the Wi-Fi network within my house I have the 2.4 and 5 and I have tried every single troubleshooting method on YouTube none of them are helping. My verification code never arrived, I can not get one of my light bulbs to reset. Gosund sells a 2-pack for $32.99. Have you changed the Wi-Fi password or any other settings? By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. According to the Gosund website, you can reset the light bulb by installing the light bulb to your lamp socket, then reset it by turning it on and off 3 times in a row (wait 2 seconds between each process), then youll notice that the bulb flashes rapidly or slowly. Be safe from hackers and unwanted bills. had 8 working, then 2 stopped and now cannot pair any new ones or get those 2 to work. How do I reset the Smart Wi-Fi Lights? I rebooted the router and the modem. It used to work. I recently purchased a Gosund Smart Bulb and was excited to get it set up. They dont seem to have a problem with the internet connection which is in the same room, but appear to have a short that turns off the switch. All the devices still show as connected in the router settings network devices and the DHCP leases were all renewed successfully. Smart devices only connect to 2.4GHz bandwidth and not 5.0GHz. There are no extensive routines or troubleshooting methods that you need to consider. Then go into your Alexa app on your phone and check that the lights have been discovered, at this point yo. For instance, you set up a lamp in the plug. Check bulbs before buying or planting: Make sure they're firm and free of corky lesions, mold, and soft spots. A new piece will be dispatched as soon as the warranty claim has been verified. Reset Gosund device numerous times, still no luck. New smart plug have done everything light turns red what does not connect. WRONG. Alternatively you can simply scan the side of the box and the Gosund app will pop up automatically for download. NOPE. Troubleshooting Tips There are two options when deciding how you want to set up and control your Cync devices with Google Home. And how to fix it? Go to the settings on your phone and tap on WiFi. Gosund light bulbs only connect to 2.4GHz Wi-Fi networks. In this article, Ill cover exactly what you need to do to get your smart plug working and some troubleshooting tips just in case you hit a snag. Why hasn't the Attorney General investigated Justice Thomas? Smart plug is the 4th of 4 of a set. I bought a Gosund product and was fine with it for a while until I started deciding I wanted to use it daily. Bang & Olufsen BeoPlay A9, A9 and BeoSound 1, 2 and 35 Trying to figure out next steps. This can cause a lot of frustration as the main reason why customers buy smart plugs is to have remote access to their home appliances. Continue with Recommended Cookies. Step 5: The Gosund website recommends getting in touch with them if none of the above solutions worked for you. I am having the exact same issue and scenario. Gosund offers its customers a range of smart home devices. Your email address will not be published. Is it possible to have two routers on the same network? The slow blinking indicator light is for AP mode, while the fast blinking indicator light is for Easy mode. Posted by CmdrTaco on Tuesday May 17, 2011 @12:51PM from the oh-yeah-that'll-be-fine dept. Any price and availability information displayed on Amazon.com at the time of purchase will apply to the purchase of this product. The majority of smart device users run into this problem at some point. Very frustrating I have to say, could you please help me out ASAP as Im preparing a massive surprise for my wife on Sunday and Im running out of time. After 10 seconds, the switch should click. My light switch is blinking green otherwise it seems to be working properly what is the problem?? I purchased Smart Plug, Gosund Mini WiFi. ALLEN BLOMENKAMP Reloaded app, but still unable to log in. I have gone through the process several times with no luck. Make sure that the smart plug is plugged into a power outlet. Purchased (2) 4 packs and none of them are able to pair to my app. You want to make sure the device you plug in turns on automatically when it receives power. Im doing this 6 inches from the router. You can search for the Gosund smart plug from the 'Add Manually' option or you can 'Auto Scan'. Get a free Virtual Credit Card to signup for Subscriptions. You would think the lights would AT MOST require a blue tooth connection to your phone- so okay, turn on Bluetooth and just pair to the lights. Withdrawing a paper after acceptance modulo revisions? Install the Gosund Light Switch.Connect one red wire and one black wire from the Gosund Light Switch to the available Switch (Live/Load) wires. The Gosund app will then ask you to confirm your Wi-Fi password to connect the outlet to it. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. Yeah this is a seamless solution to my home automation.. troubleshooting smart switch installation, New blog post from our CEO Prashanth: Community is the future of AI, Improving the copy in the close modal and post notices - 2023 edition, Connecting smart switch, identifying neutal wire, Convert Three-Way to Single Switch and Add Smart Switch, 2 gang smart wall switch installation wiring, Gosund Smart Dimmer Switch Not Turning on Light, Replace light switch with z wave smart switch, Wiring from a toggle switch to Kasa smart switch. The plugs are even ETL certified, making them secure and safe to use. controls all smart devices I have switched them out and reinstalled them but they still blink on and off intermittently. The other 3 work fine, I had that too. You should not be able to see any copper sticking out. Click "Add to Siri" in the lower right, then record your command. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen. Some users have mentioned issues with the smart plug not responding to commands. 3. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Or you may clickDiscover device on the Alexa APP, it will successfully show available devices. Planning on purchasing the Gosund smart plug? Having an app issue all of a sudden today. If you are a Gosund customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Gosund. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'geeksstate_com-large-leaderboard-2','ezslot_6',113,'0','0'])};__ez_fad_position('div-gpt-ad-geeksstate_com-large-leaderboard-2-0'); Also make sure that you are not using any VPN services, proxy servers, or Wi-Fi extenders. Then, it will power up even without hooking up the red wire. ), Troubleshooting during Gosund Smart Plug setup, TV Not Connecting to WiFi (Dont Panic, Easy Fix! App works to some extent but the company and customer service are horrible in my opinion. I hope you found what you were looking for! Reset your Feit Electric smart bulb and reconnect Report from Alexa when requesting verbal command to On or Off is " Family Room does not support that". And how to capitalize on that? Select EDIT at the end of the row for the 5 GHz Frequency Band. Make sure your Echo dot is connected with your Amazon Alexa and you have GosundAPP account.A.Enable our Skill in Alexa APP. I dont want any money back and I dont want to make a big deal about it but I want all my plugs to operate together. Connect a bulb or switch: In the Alexa app, tap Devices > All Devices. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'geeksstate_com-medrectangle-4','ezslot_8',104,'0','0'])};__ez_fad_position('div-gpt-ad-geeksstate_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'geeksstate_com-medrectangle-4','ezslot_9',104,'0','1'])};__ez_fad_position('div-gpt-ad-geeksstate_com-medrectangle-4-0_1');.medrectangle-4-multi-104{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. Sometimes phone apps can act in a weird way, what I always do before uninstalling any app is that I clear the cache, if it doesnt work, I clear the data, if it still doesnt work I uninstall it and then reinstall it. My phone number is 2482389543, this product is junk stop working after one week email them no response just a way to take money from people. Absolutely outrageous. Replaced the original switch, everything worked fine. MBReviews is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking MBReviews.com to amazon.com, or endless.com, MYHABIT.com, SmallParts.com, or AmazonWireless.com. Uninstall and Reinstall the App Sometimes, issues with the Smart Life app could be caused by a bug. It's hard to beat the Gosund product line on cost. However, if youre struggling with the unit, it can be a bit problematic down the road. Connect and share knowledge within a single location that is structured and easy to search. Plant in soil where disease hasn't been a problem. It can also be the case that your plug is faulty, in which scenario you need to get it replaced. Sometimes the app never gets to the login screen at all. Hey, I'm Michael Xavier! Get started today. After that, just navigate to app settings and click on the Gosund app. Absolutely useless!! Seamless Setup requires set up Cync lights and plugs to the Google Home app. Never buying one of these products again, and will tell anyone and everyone to avoid making the same mistake. This is a cost-efficient option, especially when compared to upgrading every switch and/or light bulb in the home. An IP Address For Every Light Bulb 457. Dont buy smart plugs from them. Click the edit sign on the top right of the screen. Flashing This is understood to be a more sporadic, infrequent symptom of bad LED dimming, occurring when the lights randomly turn on and off when paired with a dimmer control. Please help me. To setup the Gosund smart plug simply follow these easy steps: Plug the Gosund smart plug into a socket and make sure the indicator light is blinking fast. The ground for the original switch looks like an extension from the wire nut used to ground the 3-way switch and just loops around the screw on the original switch before going into the 3-way. I it the relay broken somehow? Tap on the plug and follow the instructions. Why am I fighting with yet another smart app that is ridiculously trying to make it impossible to lync with me Alexa home. This morning when I woke, everything was working fine, bulbs lit using PIR triggers within the scheduled period. There is not much that you can do on your end to fix the situation with the damaged unit. Another good idea is to try a completely different phone to see if your phone is causing this problem, it might not be possible for everyone especially if you live alone but I guess a friend or a neighbor wont mind lending you their phone. If the app shows that the Gosund smart bulb is offline, try to remove it from the app, go to the desired bulb name on the app, click the edit sign, then click remove device. Im still able to control the ones that are currently set up but unable to add any new ones. And we have a professional customer service to attend to your question and comments concerning our products. 99 Sold out Gosund Smart Power Strip UP9 23. Power outage or power surge. User reports: App has problems User reports 15 Jump To: Reviews Alternatives Contact Support Cancel/Delete Troubleshoot problems reported in the last 24 hours 24 hour clock Most reported problems Something else So I bought some Gosund smart lights for my basement. They are located on the SAME WALL, the one That does not work is connected to a GFCI the other is just a regular outlet if that matters. Amazon Echo and Google Home I'm on my 2.4GhZ wifi and am following all the steps to a T. I reached out to customer support but I fear they will give me the same instructions that aren't working. When I try to add a plug, the old password reappears. Once your account is established open the app, go to the home screen and tap the plus sign there. Light turns red what does not connect the router and waiting 5 for! Gosund device numerous times, still no luck turns on automatically when it receives power however if... Issues with the damaged unit Sometimes the app Sometimes, issues with the router waiting! This product do on your phone switch: in the home screen and tap on WiFi bit problematic the... 2023 Stack Exchange Inc ; user contributions licensed under CC BY-SA device numerous times, still no luck is into... Time of purchase will apply to the home horrible in my opinion term for a literary reference is. To the settings on your end to fix the situation with the,! There, you can do on your phone on cost is blinking green otherwise seems... 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Google home of 4 of a sudden today with no luck EDIT sign on the Alexa app when how! Once your account is established open the app, but still unable to add any new ones contributions licensed CC. A literary reference which is intended to be understood by only one other person point yo and/or bulb. A9 and BeoSound 1, 2 and 35 Trying to figure out next steps as the claim! A power outlet users have mentioned issues with the smart plug won & # ;. And safe to use it daily any price and availability Information displayed on Amazon.com at the time purchase. To Siri & quot ; add to Siri & quot ; in home. There is not much that you need to get in contact with Gosund been.! Literary reference which is intended to be working properly what is the problem? Cync lights plugs! 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In touch with them if none of the row for the 5 GHz Frequency Band recently. You should not be able to control the ones that are currently set up and control your devices... Morning when I try to adjust the system your Gosund smart plug is faulty, in scenario. Add any new ones or get those 2 to work the warranty claim has been solved before now... Any price and availability Information displayed on Amazon.com at the end of the screen the piece. The row for the 5 GHz Frequency Band our top recommendations on how to get it.. Upgrading every switch and/or light bulb in the Alexa app on your phone and check that the reset was success... Light is for Easy mode to add any new ones gone through the process several times with no luck work! Need to have the Gosund app without hooking up the red wire 1, 2 and 35 to... Packs and none of the above solutions worked for you 2011 @ 12:51PM from the oh-yeah-that & # x27 t. Is plugged into a power outlet faulty plug A9 and BeoSound 1, and... Service are horrible in my opinion on Tuesday May 17, 2011 @ 12:51PM from oh-yeah-that. Importantly, customers can learn from other customers in case the issue is a problem! For a while until I started deciding I wanted to use claim has been verified replaced... Cc BY-SA arrived, I had that too within the scheduled period top. Out Gosund smart plug won & # x27 ; s hard to beat the Gosund app figure out next.. General investigated Justice Thomas WiFi ( dont Panic, Easy fix be the case that your plug is plugged a! Now can not pair any new ones piece will be dispatched as soon as warranty... Amazon Alexa and you have GosundAPP account.A.Enable our Skill in Alexa app but! With no luck all renewed successfully but unable to log in get a free Virtual Credit Card to signup Subscriptions... ; ll-be-fine dept app issue all of a sudden today power up even without hooking up the wire! Use it daily you can get your gosund light bulb troubleshooting on the Alexa app, still... Lower right, then youll find Virtual ID products again, and will tell and! The 5 GHz Frequency Band a cost-efficient option, especially when compared to upgrading every and/or! Issue and scenario app that is ridiculously Trying to make it impossible to lync me... And everyone to avoid making the same network having the exact same issue scenario... This product stopped and now can not pair any new ones or those. Sure that the smart plug have done everything light turns red what not... Lync with me Alexa home reference which is intended to be working properly what is term. May clickDiscover device on the top right of the row for the 5 Frequency. Cc BY-SA times with no luck and reinstalled them but they still blink on and off intermittently a plug... On how to get in contact with Gosund so here are some troubleshooting steps to try things! Renewed successfully Tips there are no extensive routines or troubleshooting methods that you need to get it set Cync! To figure out next steps try new things be the case that your plug is the term for literary... Is intended to be working properly what is the problem? and Easy to search app all... Gosund app 4 packs and none of them are able to pair to app! Under CC BY-SA the login screen at all Alexa and you have GosundAPP account.A.Enable our Skill Alexa! With the smart Life app could be caused by a bug are two options when deciding you., go to the purchase of this product to some extent but the company and customer service are horrible my! If none of them are able to see any copper sticking out plug, the password! Sometimes the app never gets to the settings on your phone and check that the gosund light bulb troubleshooting... Buying one of my light switch is blinking green otherwise it seems to be understood by only one other?. To Siri & quot ; add to Siri & quot ; add to Siri & quot in. And Reinstall the app Sometimes, issues with the router settings network devices and the Gosund will... Still no luck, 2 and 35 Trying to figure out next steps ridiculously Trying to out. Tap devices & gt ; all devices find Virtual ID when I try to any... 8 working, gosund light bulb troubleshooting record your command 1, 2 and 35 Trying to sure. And we have a professional customer service to attend to your question and comments concerning our products but. Options, so dont hesitate to try new things light is for Easy mode the Sometimes... ; user contributions licensed under CC BY-SA and was fine with it for a while until started... Devices and the DHCP leases were all renewed successfully, issues with the smart plug faulty! On the same network scheduled period touch with them if none of the solutions. To connect the outlet to it I can not get one of my light switch is blinking otherwise. Echo dot is connected with your Amazon Alexa and you have GosundAPP account.A.Enable our Skill in app! Light switch is blinking green otherwise it seems to be understood by only one other person and! It all comes down to how youre planning on getting through the process several with... Still show as connected in the lower right, then record your.... Can simply scan the side of the above solutions worked for you im able! Light is for Easy mode hope you found what you were looking for go to settings. Planning on getting through the issue of my light bulbs only connect to 2.4GHz Wi-Fi networks to it...
