You're not just excited to interact with the customer, rather, you're eager to help and are motivated by their success. It has been an awesome way to improve my English skills. There comes a time when the only answer is no. Some requests just arent feasible. }; Customers dont mind if you ask politely and come back quickly. As chatbots are becoming more commonplace in customer service, its important to take into account how they are communicating. Great support is defined by genuine empathy. Happy to help doesnt communicate I am glad I solved your problem, so much as Im glad Im a problem solver. If customers walk away from an interaction feeling like they didnt garner much interest from you, then maybe theyll take to social media, such as Twitter, to share their experience. When it comes to managing files at work, if you're like most uOttawa employees, you probably tend to over-retain files; you may even have developed a naming convention and a method of filing or sharing work files that only makes sense to you. 3. It wasn't a problem./It wasn't an issue./It wasn't a bother. Weve written an entire article on how and when to apologize. As it turns out, we operate on very minimal budgets, so its not feasible for us to offer a full refund for the trip youve already completed with us.. Every time a customer asked me to do something, I would immediately bark back with, "I'd be more than happy to help," like a trained dog. A travel boom is upon us. I need a little more information to understand whats going on. . The best course of action is to follow up with the customer and hope to address their concern. You make me laugh at yourself when silly things happen. If I can be beneficial, call me to help with your moving process. In customer support, improving your ability to convey information in a concise, friendly style will yield better results than anything else. } else { Remember to use a valid email address. ", The most useful app that I have ever found.I truly appreciate your efforts. Many are walking right up to that line.. all available means. You can contact [New Employee's Name] directly at [New Employee's email address] or, if you have any questions, please do not hesitate to reach out to me. 3 to indicate willingness or desire. Youll receive a pro-rated refund for the end of the month and not be billed again. Sorry something went wrong, try again later? It will be here on Wednesday."). When I thanked him profusely, he said, I took a big hug off your back. I think he meant he took a big weight off my back, which he had done. If you dont offer phone support, you will have had customers ask for it. We are eager to assistit in any way possibleto ensure that those responsible for criminal acts are brought to justice". Thank you !! In order to post your question we need your email to notify you when the response will be available. my pleasure. I would love to help if you need another opinion. These customer service phrases can prepare you for common scenarios so you can take your conversations to the next level. They anticipate having to repeat all of their previous conversation with a new person. + Read the full interview, I started to use TextRanch when I began to learn English. Then, seemingly overnight, the things popularity hits a tipping point and no one can stand it anymore. hbspt.cta._relativeUrls=true;hbspt.cta.load(53, '45b1c88c-192b-4a93-b510-961f4008acd1', {"useNewLoader":"true","region":"na1"}); Get expert insights straight to your inbox, and become a better customer success manager. But one of my favorite happy to help substitutes came from a Portuguese airline agent who helped switch a flight for me. adj. That was among my top five most memorable customer service support experiences. Start a free trial to see what it can do for you. Get it corrected in a few minutes by our editors. When we use the phrase if I can be of any help, we are politely offering to help someone in any way that they see fit, or we are able to assist them. ", Thank you so much! Offer a workaround. BBC. Remember to use a valid email address. You need to add a payment method to get our special promo , Enter your email below to get instant access to the first Chapter of our Ebook, We're so happy that you liked your revision! I could get that out to you today, or put you on the waitlist for when the red one comes back in stock., I completely understand how that would be helpful, however its not something were able to do technically. Here you can set your new address email. [Solution or explanation to resolve issue]. They can link to this article within tickets so customers fully understand their position. Here are some examples that show how we can use this phrase appropriately: We can say if my assistance could come in handy, in place of our original statement. Get it corrected in a few minutes by our editors. I love it! I thought text is edit by machine, but it's real editor.Stunning! If I can be of any use to you, you know where to find me. When we use this phrase, we are being courteous, while also stating that wed like to make a task or situation easier on someone else. Support customers across email, live chat, and more. I am willing to drive over if I can do anything to help anything at all! help you in anyway I could or help you in anyway i can? 2 to express resolution on the part of the speaker. During this time I have thoroughly enjoyed the atmosphere within the team and I will . Free and premium plans, Customer service software. Usually, I couldnt care less about whether something ships on time; Im patient and forgetful, the perfect customer. w.attachEvent("onload", loader); Customers offer suggestions on functionality all the time. I didn't expect that a real editor, not AI, would check my text. Thank you for your feedback is by far my least favorite customer support platitude. We say if I could prove to be useful to show we are willing to help, but only if the other person deems that it is necessary. You can say that your customers business is important to you, but if you arent doing anything to keep that business, they know you dont mean it. and the comments from the editors", My editor understood my intention and gave me a good advice !! Read more about Martin here. Thank you for all you have done and doing. Want to improve your English business writing? Overused customer service phrases become meaningless. w.onload = loader; "We encourage you to contact us if you have questions or concerns. Its also important that they dont feel like youre dropping them stay connected and open for more questions if needed. P.IVA 06333200829 REA PA-314445, Urge him to confess what happened to the authorities and tell him, Be attentive to the needs of the bride and groom, and, The Masai cannot understand our way of life, as it is so different from their own, yet they feel the need to. } else if (w.attachEvent) { }; Your text is being reviewed by one of our Experts.We will notify you when your revision is ready. It feels good to get a review from a direct human not AI generator. Get your English checked! ;)", So good. I was charged for and sent two orders instead of one, it was sent to my house when I specified my friends address, and as the cherry on top, it was sent late. added by CK, November 29, 2012. Thanks to TextRanch, I was able to score above 950 on TOEIC, and I got a good grade on ACTFL OPIC as well. Leave this page open, and your corrected text will appear as soon as it's ready! "I'd be happy to help." Researchers Andrew Newberg and Mark Robert Waldmanin their book, Words Can Change Your Brain found that using and hearing positive words physiologically alter how we see reality. Free and automatic, this tool compares phrases. Dear (Manager's name) Please accept this letter as formal notification of my resignation from (Company name). 3. w.addEventListener("load", loader, false); If I was in Canada, I would totally come and. ", Thank you so much. So it's important to make sure that the customer leaves satisfied. Sometimes its best to put a customer on hold for a few moments. It's best to use this phrase when the customer asks you to do something small like looking up a knowledge basearticle or directing them to their customer success manager. By checking this box, I agree to Zendesk contacting me with marketing-related communications about Zendesk products, services, and events. Please tell us why you want to close your account: Fast corrections and brief feedback from a human editor. The best way to perfect your writing. Ive escalated this ticket to them, and theyll reply to this email with more information within the next 24 hours. Maybe this common phrase came from a genuine desire to minimize the problem and apologize at the same time. So when customer service agents tell me to download and print a PDF, sign it, and then scan or even the horror fax it back to a different department, I feel my frustration is justified. We will send you an email to confirm your account. When we use the phrase "if I can be of any help", we are politely offering to help someone in any way that they see fit, or we are able to assist them. Within the manual, Apples legal team suggests alternatives to common customer service phrases that might rub customers the wrong way or lead to a legal issue. Please click the link that we've sent to this address to post your question to our experts.Ok, I'll check my email. Theyre not genuine. Top Customer Service We are here to help. Who knows? Even robots arent immune from dropping a frustrating phrase into a conversation. Say exactly what you are apologizing for and what youre doing to solve the issue. We will now go over the following examples that include this phrase: We will use the phrase if I could prove to be useful when we wish to offer support or assistance to someone. Happy to help was once considered a great alternative to the somewhat predictable phrase, Youre welcome. Beyond being overused, happy to help doesnt sound personal or empathetic. Editors on TextRanch are super helpful! all manner of ways. ", Thank you so much! Whenever youre able to put the spotlight on what will be done rather than whats happened, youve made a smart move. Youre letting them know they have your ear and that theyre free to share more of their frustrations with or use cases for your product. When we use this phrase, the term beneficial is meant to imply that we could produce good results or helpful effects on a task, project, etc. More than 150,000 people like you receive our weekly newsletter to master their English skills! + Read the full interview, Michel Vivas, Senior Technology Officer, TextRanch is amazingly responsive and really cares about the client. Often, support conversations need to be handled by more than one customer service team member due to a shift changeover or a question that requires special handling. It tells the customer: You are right. But, the more that you use this phrase, the more that you tend to lean on it in your day-to-day vocabulary. Improve your English! In addition, offering help is one of the best forms of condolences after a loss. DATING. ;)", So good. Use these 12 customer service phrases to improve almost all of your support interactions. I would appreciate if you could or I would appreciate it if you could ? It shows them that you're confident in your ability to troubleshoot and it neutralizes the overwhelming feelings that the customer may have. However, in order for me to provide you with the best possible assistance, I need more detailed information about what you are struggling with. I fell instantly in love with him, with the airline, and with Portugal all over again. "Feel free to come in or call us if you need anything. + Read the full interview, I love that TextRanch editors are real people who revise the text and provide feedback it makes it so personal. I didn't expect that a real editor, not AI, would check my text. 1. Ludwig is the first sentence search engine that helps you write better English by giving you contextualized examples taken from reliable sources. I felt like I had let my friend down, and it made me frustrated in a situation I otherwise would have brushed off. It lets the customer know that I'm always available to help and they shouldn't worry about contacting me outside my working hours. This is a great phrase to use if the customer is in a hurry and wants to get a solution as fast as possible. } else { Unfortunately, its not something thats in our future plans at this time. Get extra help with longer text and special files. all conceivable forms. If you need another opinion, you can feel free to stop by my office. It effectively sends the same message, but uses different language like "assist" instead of "help." You know that you can let me know if I can do anything to help, right? Improve your English! I like to use this phrase when I'm signing off an email or wrapping up a phone call. When someone apologizes and seems insincere, we can sense that. Living as a snowbird. You may innocently ask the customer, Why would you want that? But phrasing your question that way feels abrasive and uninviting. It's a quick response that shows the customer you've listened to their problem and you're ready to provide support. tag.parentNode.insertBefore(s, tag); If youre one of the companies that is consistently trying to make customer support better and truly do care about your customers business, show it dont just say it. It also shows the customer that I'm aligned with their needs and that their solutions won't come at the expense of my personal convenience. At this time we dont provide phone support, but Id be happy to help you here. Not knowing the answer to a question is a difficult scenario for anyone to be in, especially if you are new. estimated time: 30 minutes,directly in your inbox. A genuine thank you is rare, but its a very simple, positive way to build a stronger relationship with the people who really do pay the bills. Unfortunately it happens. God willing. + Read the full interview, I love TextRanch because of the reliable feedback. Martin holds a Masters degree in Finance and International Business. (Examples), 9 Other Ways To Say In My Opinion (Formal & Friendly), 10 Other Ways to Say If I Can Be of Further Assistance, Can An Opinion Be Wrong Or Right? Read world-renowned marketing content to help grow your audience, Read best practices and examples of how to sell smarter, Read expert tips on how to build a customer-first organization, Read tips and tutorials on how to build better websites, Get the latest business and tech news in five minutes or less, Learn everything you need to know about HubSpot and our products, Stay on top of the latest marketing trends and tips, Join us as we brainstorm new business ideas based on current market trends. It makes me translate and proofread faster and my output more reliable. I am happy to assist in arranging or I am happy to assist with arranging? happy to assist. As much as we want to do everything we can to make customers happy, sometimes we have to say no. Martin has been featured as an expert in communication and teaching on Forbes and Shopify. I'm happy to assist in any way I can. Airlines, cruise lines, and passenger railroads need to refresh their CX if they want to cash in and create loyal customers for life. Your feedback helps us improve our service. Even if you arent being directed to an ancient fax line to contact the right department, being shuffled around through other companies bureaucratic processes is infuriating. Moving forward, Id like to resolve this situation for you immediately. It makes me translate and proofread faster and my output more reliable. If theres anything else I can help you with in the meantime, please let me know. Merriam-Webster identifies anyways as an archaic corruption of anywise, an expression meaning "in any way whatsoever." In Old and Middle English, it was quite common to end adverbs in -s. We still have always and unawares. Id be happy to assist you this afternoon if you need a helping hand. The only customers who will mind the small delay to get the right answer are those who werent going to walk away happy in the first place. 812 likes, 74 comments - Leave No Paws Behind (@leavenopawsbehind) on Instagram: "I had a dream that one day @leavenopawsbehind would find a way to help beloved pets stay in their." Leave No Paws Behind on Instagram: "I had a dream that one day @leavenopawsbehind would find a way to help beloved pets stay in their homes and out of the shelters. As an officer of the company, he is digelent in his duties and still willing to assist others as questions arise. But Sarah Hatter, Founder of CoSupport and ElevateCX, disagrees. Youll need a way to dig deeper into their criticism without stooping to the abrasive language they tend to use. Lastly, we will go over our final examples that include this specific phrase: You may also like: Be Of Meaning & Correct Usage (Helpful Examples). Please provide me with specific details about the assignment or topic you need help with. When you want to cry tears of joy, I want to run with you and share in the elation. all means possible. If youre formal and corporate, its best to stick to the standards. June 15, 2021, Published: Regardless of the industry you work in, theres common situations that every customer service agent will run into. For some reason, we all have things we think we should say because theyve been said so many times to us before, but at some point, they become trite. By using different vocabulary and phrases, it kept conversations fresh which showed customers that I was still invested in their problems even if the call was long. If you're going to offer to help, you could say. I'm happy to answer any and all questions you have about the product. Making a nice, easily scannable list will help customers provide everything you need. However, since this phrase is very commonly used, its always good to be aware of appropriate alternatives. You can update your preferences or unsubscribe at any time. ", Thank you so much. Im sorry, I was beyond annoyed. What to Say: "We are here to help you, and I am glad you reached out today. While I dont have that red dress in medium right now, Ive got the same dress in your size in black. Check now One of our experts will correct your English. If you need anything further don't hesitate to let us know.". From being told to call a 1-800 number on Twitter to a brick-and-mortar cell phone store saying you need to call to cancel, unfortunately, its commonplace. "Anyway" and "any way" are two that often perplex writers. My last day with the company will be (date). ", As an alternative, Sarah says to try replacing customer feedback with customer insight to put a more positive, authentic spin to your support interactions. The customer only cares about the first two. Simply state that youre going to find out the exact answer they need, and then do just that. Now, lets get this issue sorted for you. ", I love being able to see the tracking of the changes! Keep doing it, and then try to add more actions. At the end of the email, you usually sign your name with your title. In this post, we've curated a list of alternatives to the phrase, "happy to help." Love the feedback from the editor. ", Thank you TextRanch. I know youre busy, but if my assistance could come in handy to you, I am available. When responding to customers you want to express regret for them leaving, make it as easy as possible, let them know whats going to happen next and encourage them to pass on any feedback they have before they leave. If youre measuring customer satisfaction, or NPS, odds are pretty good youll receive a response from an unhappy customer at some point. Pour some positive vibes into your daily script. While it wont pacify every vitriolic commenter, it always puts you in the right. if (w.addEventListener) { To begin with, our integrations". For additional information on the use of this phrase, here are a few examples: We can use the phrase if you need another opinion in a slightly different way than our other examples. Be careful when you use this one. It's supposed to sound like "I'm glad I could solve your problem." This sentence is original and was not derived from translation. #3516089. linked by al_ex_an_der, September 24, 2014. Id love to help you out with this! You want to make the customer feel heard and resolve as much of their problem as you can. A person is never supposed to be made aware the customer service support agent has already had 28 similar conversations that day and has another 22 to go. happy to do it. Sign up for free or try Premium free for 15 days, 2014-2023 Ludwig S.R.L.S. Use internal notes and a deliberate handover process to make the transition as seamless as possible. + Read the full interview, Zubair Alam Chowdhury, Technical Support Specialist, TextRanch has helped me to improve my written skills as well as to communicate more naturally, like a local English speaker. British English retains the -s in towards. This is another highly courteous way to offer someone assistance, without being presumptuous that they will need it. Your customers will notice the difference. I see your perspective, and I understand it.. There's also a good chance that you almost never take the time to delete the preliminary drafts or copies of a document that you kept "just in case". Entertaining and motivating original stories to help move your visions forward. I'm glad I was able to help. Teams using Help Scout are set up in minutes, twice as productive, and save up to 80% in annual support costs. It has been an awesome way to improve my English skills. But instead of resorting to an overused, disingenuous expression, be specific and direct. + Read the full interview, TextRanch has been really helpful in improving the flow and repairing the structure of my sentences. Say a customer initiates an email conversation with you like this: "Hey! Editors on TextRanch are super helpful! Never make the customer repeatedly explain their situation. Well be back to you with an answer shortly our average response time now is about 6 hours. + Read the full interview, I love that TextRanch editors are real people who revise the text and provide feedback it makes it so personal. Im all done with my tasks for the day, so let me know if theres anything I can do for you. We will be happy to assist you in the best possible way. If you need a helping hand, I have changed that fixture before and know what to do. It never hurts to showcase that there are competent, friendly, and passionate people sitting at the other end of the screen. For example, if you dont have the item in the color and size they want it, theres no way to say yes! A few years ago, Apples training manual of forbidden customer service words was leaked to Gizmodo. We believe we provide better support through email because were able to take time to diagnose the problem and check in with our engineering team all without putting you on hold. Were here for you whenever you need us. .css-1bt0omd{box-sizing:border-box;position:relative;}When I feel like I can't trust my brain 100%, Ludwig really comes in handy. If youre using chatbots for customer service, ensure that they are able to interact with human communication and that their automated responses are well thought out. Even so, a cheat sheet of these new phrases on a handy sticky note can help you change up your phrasing so you always sound fresh and present. This wasn't an issue if the call was brief, or if the customer had an easy question. Explain your reasoning. Because an apology is meant to repair a relationship, a bad apology can actually do more harm than no apology at all. w.attachEvent("onload", loader); I was really helpful. By going beyond the typical non-apology, you can win back a customer who you might have otherwise lost. Yes, youre more than welcome to text me if I can be beneficial to you. A daily dose of irreverent and informative takes on business & tech news, Turn marketing strategies into step-by-step processes designed for success, Spotlighting bold Black women entrepreneurs who have scaled from side hustles to profitable businesses, For B2B reps and sales teams who want to turn complete strangers into paying customers, Get productivity tips and business hacks to design your dream career, Free ebooks, tools, and templates to help you grow, Learn the latest business trends from leading experts with HubSpot Academy, All of HubSpot's marketing, sales CRM, customer service, CMS, and operations software on one platform. This is where May I ask why that is? comes in handy. Whatever the reason, you need to let them know that youd be happy to hear them out. It's great to meet you! Sarah Chambers is a Customer Support Consultant and Content Creator from Vancouver, Canada. })(window, document); 2023 TextRanch, LLC. Honing it to a keen edge is a science. ", Human who is reviewing my question not automated machine. As a non-native speaker, I always have second thoughts about my expressions. Privacy Policy(function (w, d) { Free and premium plans, Operations software. Eduardo Escobar / Jeff Hanisch - USA TODAY Sports. Privacy Policy 1. Theyre tone-deaf. (See also: supporting non-technical customers). ", This a great. or I am pleased to meet? } else { However, it can also come across as insincere or even condescending. hbspt.cta._relativeUrls=true;hbspt.cta.load(53, '78097403-61d1-4855-9aa4-90c3cba6d94b', {"useNewLoader":"true","region":"na1"}); It's a small change, but switching the word, "happy" with the word, "love" makes a big difference in this case. Down the line you may build something that solves their problem in a way they hadnt thought of. Im just checking a few things and Ill be back with you very soon., I need to check with another department on why this is happening. Sarah Chambers, a customer service consultant and the founder ofSupported Content, also contributed to this article. But if youre friendly and hip, maybe its time to switch it up! You should not say, No, were not building that. It may be true, and its totally fair, but it comes across as uncaring. Closing your account will prevent you from accessing your past revisions, and you will no longer be eligible for a FREE daily revision. (Heres how do this on Windows, and on a Mac.). I highly recommend it. ", Human understanding of the context. Get guides, support templates, and discounts first. Focus on getting that resolution first; a thank you that comes too early can seem insincere to an upset customer. DISTRIBUTION Some examples that use this particular phrase in a sentence are: We can use if I can be of any use to you when we wish to express that if someone feels that we can help them, they are more than able to ask us. Instead of focusing on what you cant do for a customer, focus on what you can do. Thanks for writing in. By saying 'no' youre making frustrated customers more difficult to deal with.. We can all identify with the frustration of receiving this traditional non-apology. Today more than 1001 people got their English checked. The Mets made the move many have been calling for since the end of spring training. Thanks to TextRanch, I was able to score above 950 on TOEIC, and I got a good grade on ACTFL OPIC as well. If theres anything else I can do for you today, please let me know. If my assistance could come in handy to you, I am more than willing to lend my time. We can use this phrase very similar to our original because we are offering anything we can to possibly assist someone. s.src = "https://cdn.iubenda.com/iubenda.js"; to help in every way possible. for the truth to be revealed," read a BFA statement. Instead of sending your customers back and forth between conversations and channels, make every effort to help customers on the channel through which they contacted you. + Read the full interview, I sometimes wonder if my English expressions make sense clearly and TextRanch helps me a lot in such cases. s.src = "https://cdn.iubenda.com/iubenda.js"; Here are some examples that we can look over, that help to further explain the use of this phrase: Another excellent alternate phrase that we can choose to use is if theres anything I can do. His solution: Take ownership instead.. Join us. Nothing delivers quite like consistently delightful communication. Our goal is to create English lessons that are easy to understand for everyone. It takes time to formulate a genuine apology that can heal your relationship with the customer, but its worth it. happy to oblige. We are eager to assist it in any way possible to ensure that those responsible for criminal acts are brought to justice". There's nothing wrong with saying, "I'd be more than happy to help." These are entirely different terms that do indeed have distinct meanings. The editors' comments are helpful and the customer service is amazing. One such example is "happy to help." On the face of it, using the phrase comes across as sincere and with a willingness to help. Top Customer Service We are here to help. Talking with your customers has never been easier. Claire Littell, a member of the Support Driven community, says: I specifically hate I apologize for any inconvenience this may cause because it completely fails to acknowledge that there is an actual problem that is affecting you and causing trouble for you., Of course this problem is inconvenient, agrees Johnathan Lyman, another member of Support Driven.
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