Unsatisfactory professional conduct complaints might be about: Complaints Please fill out your details below to send an enquiry. About the Victorian Legal Services Commissioner. Find free or low-cost legal help. These include where: the matter is before the courts, including where your lawyer has sued you; the complaint is about certain non-legal services provided by lawyers; the complaint is about a licensed conveyancer (these complaints should be made to Consumer Affairs Victoria. Types of complaints. Commissioner initiated complaints All Determinations made by the Commissioner are now available via the Australasian Legal Information Institute (AustLII). It is important to be aware of how you should respond if you receive such a notice. In England and Wales, the Legal Services Complaints Commissioner was a statutory office that regulates solicitors, but not barristers.A Commissioner could be appointed by, and is answerable to, the Lord Chancellor and Secretary of State for Justice. The Legal Services Commission is the sole body authorised under the Legal Profession Act 2007 (the Act) to receive and deal with complaints about lawyers, law practice employees and unlawful operators. The functions and powers of the Commissioner now come under the Legal Profession Uniform Law Application Act 2014. The Legal Services Commission receives and investigates complaints against members of the legal profession, their employees and unlawful operators. This note provides you with a general overview of the complaint process by the Legal Services Commission. The compulsory fields are denoted by an asterisk * Resolve your problem through the legal system. If you have a problem during an online transaction, try to solve it with the seller or website. The Commissioner cannot provide legal advice or representation. The Legal Services Commission has a free legal help line that can be contacted on 1300 366 424. call us on (03) 9679 8001 or 1300 796 344 and ask to talk to a member of the Sexual Harassment Complaints Team, or; email harassmentcomplaints@lsbc.vic.gov.au, or; send mail addressed to the Sexual Harassment Complaints Team, Victorian Legal Services Board and Commissioner, GPO Box 492, Melbourne VIC 3001. File a Complaint About Online Purchases. The Victorian Legal Services Commissioner was originally established in 2005 under the Legal Profession Act 2004. Filing a complaint is a serious step and any false accusations may result in a civil action being filed by a person who believes he or she has been wrongly accused. Commissioner Determinations. Assessing complaints When a complaint is received by the Legal Services Commission it is assessed for its eligibility under the Legal Profession Act 2007 (the Act) before it is accepted. Or you may complete and submit the form below. Select a link below for more information about the types of complaints that the OLSC can assess. The Commissioner may also issue a the lawyer or law practice with a caution or a reprimand or order that compensation is paid (under certain circumstances). There are some complaints which we are not able to deal with. The Commissioner cannot intervene in court proceedings, or change an order that has already been made by a Court. The Commissioner aims to: It has been superseded by the Legal Ombudsman Unsatisfactory professional conduct is conduct that happens 'in connection with the practice of law that falls short of the standard of competence and diligence that a member of the public is entitled to expect of a reasonably competent Australian legal practitioner’. 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